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Not able to login using newly created user accounts




i just created some user accounts with read/write access in PRTG for access. but when I tried those accounts, it gives me message Your login has failed. Please try again!

could some help me in this. best regards,

access- prtg users

Created on Sep 25, 2012 7:42:13 AM

4 Replies



user name and password is case sensitive! Did you check that?

Created on Sep 25, 2012 7:54:18 AM by  Aurelio Lombardi [Paessler Support]



yes, i have created 4 new accounts but unfortunately all have the same issue.

Created on Sep 25, 2012 7:56:45 AM



yes, I have created 4 accounts and all have the same issue.

Created on Sep 25, 2012 7:58:21 AM



can we take a look at your PRTG web interface from outside to see for ourself?

please reply to

[email protected]

and add the information to this KB thread.

Created on Sep 26, 2012 6:45:45 PM by  Aurelio Lombardi [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.