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PRTG Network Monitor

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Installation Issue

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Hello,

I am interesting in purchasing your software however I haven't been able to evaluate it properly due to an installation issue. the software installs without issue however with I try to run the program I get an error message saying 'error unpacking program. error -2. please contact author'.

Please advise how to resolve this issue.

Nolan Dubeau VP, Product Engineering Guardly 416.434.8029

error install unpacking

Created on Dec 3, 2012 10:10:03 PM by  nolandubeau (0) 1



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Hi,
do you have running a AV solution on the machine where PRTG is installed? If so, this might cause the issue as we have seen similar cases.
Please uninstall PRTG, deactivate your AV or add a explicit exception for the whole installation folder of PRTG. Then install PRTG again.
Does it run now?
Please send the answer to [email protected].

Created on Dec 4, 2012 7:00:10 AM by  Konstantin Wolff [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.