Access violation at address xxx in module &#39;PRTG Probe.exe&#39;.

Hi, I've recently upgraded PRTG to version 12.4.6.3313 (64 Bit) since the update i'm getting an error on one of the linux server the ssh disk free sensor reports "Access violation at address 004067DE in module 'PRTG Probe.exe'. Read of address FFFFFFFF" error. I've tried to restart the linux machine but no luck.

please advise

thank you, Oren

error-messages linux ssh

Created on Dec 4, 2012 12:43:37 PM by orlevi (0) ●1

5 Replies

Votes:

0

Your Vote:

Hi,
may you try recreating the sensor? Does the issue persist?
Best regards

Created on Dec 4, 2012 2:20:34 PM by Konstantin Wolff [Paessler Support]

Votes:

0

Your Vote:

yes, same error

Created on Dec 4, 2012 2:23:27 PM by orlevi (0) ●1

Votes:

0

Your Vote:

Hi,
please try first updating to the most recent version of PRTG. It is available as download from the Custom Center.
Any changes after the update?

Created on Dec 4, 2012 2:27:59 PM by Konstantin Wolff [Paessler Support]

Votes:

0

Your Vote:

i've just updated prtg to version 12.4.7.3475, still getting the error. also try to create the sensor again

Created on Dec 9, 2012 9:52:27 AM by orlevi (0) ●1

Votes:

0

Your Vote:

Hi,
please send your PRTG logs to [email protected] and refer to this case.
Logs can be found here:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista and later: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Created on Dec 10, 2012 7:01:57 AM by Konstantin Wolff [Paessler Support]