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Can't update map background

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I created a Map and used a custom background image. When I upload a new image, it doesn't take the update and I am stuck with the orginal file I uploaded.

How do I get around this?

background custom image map maps prtg

Created on May 6, 2010 3:13:58 PM by  Kenneth VeArd (0) 1 1

Last change on May 7, 2010 11:06:05 AM by  Daniel Zobel [Paessler Support]



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To avoid any hassle you should always use a new, unique filename for each uploaded map background!

Created on May 7, 2010 6:15:50 PM by  Dirk Paessler [Founder Paessler AG] (10,869) 3 4



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Check if the file ending of the image in case is written in capital letters (e.g. *.JPG). If so, rename the file so that the file ending is in miniscule letters (*.jpg). This should work.

Created on May 7, 2010 7:53:23 AM by  Patrick Hutter [Paessler Support] (7,174) 3 3



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Check the filesize

Most likely your image is too big.

The maximum file size for backgrounds is 500Kb.

Created on May 7, 2010 10:22:40 AM by  PRTG Tools Family [prtgtoolsfamily.com] (12,895) 3 4



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I tracked it down to a browser cache issue. Even though the file had a newer date/time, the browser on the client didn't reconize it. I think that PRTG isn't properly passing the file's header information over in the webserver. But clearing the browser cache did the trick.

Thanks

Created on May 7, 2010 11:55:55 AM by  Kenneth VeArd (0) 1 1

Last change on May 7, 2010 1:12:56 PM by  Daniel Zobel [Paessler Support]



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To avoid any hassle you should always use a new, unique filename for each uploaded map background!

Created on May 7, 2010 6:15:50 PM by  Dirk Paessler [Founder Paessler AG] (10,869) 3 4



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I'm running of trial and also ran into this problem. Added a map background. Decided to use a different background (10KB .png file with a different name). The background didn't change. Tried a few different ones but the background would never change. I worked around the problem by selecting no background. I then cloned the map and put the background I wanted into the cloned map. Delete old map.

Created on Apr 12, 2013 6:47:37 PM by  murisonc (0)



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hello,

can you tell us which exact version you are trying? Build number should be on the bottom left of the web interface.

Created on Apr 15, 2013 12:02:30 PM by  Aurelio Lombardi [Paessler Support]



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