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Can't update map background

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0

I created a Map and used a custom background image. When I upload a new image, it doesn't take the update and I am stuck with the orginal file I uploaded.

How do I get around this?

background custom image map maps prtg

Created on May 6, 2010 3:13:58 PM

Last change on May 7, 2010 11:06:05 AM by Daniel Zobel [Product Manager]



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Accepted Answer

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To avoid any hassle you should always use a new, unique filename for each uploaded map background!

Created on May 7, 2010 6:15:50 PM by Dirk Paessler [Founder Paessler AG] (11,025) ●3 ●6



7 Replies

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Check if the file ending of the image in case is written in capital letters (e.g. *.JPG). If so, rename the file so that the file ending is in miniscule letters (*.jpg). This should work.

Created on May 7, 2010 7:53:23 AM by Patrick Hutter [Paessler Support] (7,225) ●3 ●3



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Check the filesize

Most likely your image is too big.

The maximum file size for backgrounds is 500Kb.

Created on May 7, 2010 10:22:40 AM



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I tracked it down to a browser cache issue. Even though the file had a newer date/time, the browser on the client didn't reconize it. I think that PRTG isn't properly passing the file's header information over in the webserver. But clearing the browser cache did the trick.

Thanks

Created on May 7, 2010 11:55:55 AM

Last change on May 7, 2010 1:12:56 PM by Daniel Zobel [Product Manager]



Accepted Answer

Votes:

0

To avoid any hassle you should always use a new, unique filename for each uploaded map background!

Created on May 7, 2010 6:15:50 PM by Dirk Paessler [Founder Paessler AG] (11,025) ●3 ●6



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0

I'm running of trial and also ran into this problem. Added a map background. Decided to use a different background (10KB .png file with a different name). The background didn't change. Tried a few different ones but the background would never change. I worked around the problem by selecting no background. I then cloned the map and put the background I wanted into the cloned map. Delete old map.

Created on Apr 12, 2013 6:47:37 PM



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hello,

can you tell us which exact version you are trying? Build number should be on the bottom left of the web interface.

Created on Apr 15, 2013 12:02:30 PM by Aurelio Lombardi [Paessler Support]



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13 years later, this issue still exists. The problem is, background images only work while the map is created. The menu does give you the option to select it, but that does not work. So you are stuck with either creating the map from scratch or leave it.

Do not hope to get Paessler to fix anything, they will not.

Created on Dec 1, 2023 2:50:33 PM




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