I created a Map and used a custom background image. When I upload a new image, it doesn't take the update and I am stuck with the orginal file I uploaded.
How do I get around this?
Created on May 6, 2010 3:13:58 PM by
Last change on May 7, 2010 11:06:05 AM by
To avoid any hassle you should always use a new, unique filename for each uploaded map background!
Created on May 7, 2010 6:15:50 PM by
6 Replies
Check if the file ending of the image in case is written in capital letters (e.g. *.JPG). If so, rename the file so that the file ending is in miniscule letters (*.jpg). This should work.
Created on May 7, 2010 7:53:23 AM by
Most likely your image is too big.
The maximum file size for backgrounds is 500Kb.
Created on May 7, 2010 10:22:40 AM by
I tracked it down to a browser cache issue. Even though the file had a newer date/time, the browser on the client didn't reconize it. I think that PRTG isn't properly passing the file's header information over in the webserver. But clearing the browser cache did the trick.
Thanks
Created on May 7, 2010 11:55:55 AM by
Last change on May 7, 2010 1:12:56 PM by
To avoid any hassle you should always use a new, unique filename for each uploaded map background!
Created on May 7, 2010 6:15:50 PM by
I'm running of trial and also ran into this problem. Added a map background. Decided to use a different background (10KB .png file with a different name). The background didn't change. Tried a few different ones but the background would never change. I worked around the problem by selecting no background. I then cloned the map and put the background I wanted into the cloned map. Delete old map.
Created on Apr 12, 2013 6:47:37 PM by
hello,
can you tell us which exact version you are trying? Build number should be on the bottom left of the web interface.
Created on Apr 15, 2013 12:02:30 PM by
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