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What is the best way to report bugs to the Paessler Support Team?



Is there a recommendation to report problems to the Paessler Support Team in an easily comprehensible way?

bug problem problem-steps-recorder prtg supported windows-7 windows-8

Created on Dec 13, 2012 4:27:09 PM by  Gerald Schoch [Paessler Support]

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Accepted Answer



Reporting Problems in a Comprehensible Way

Sometimes you need to record a series of screenshots in combination with comments in order to describe a problem replicable. In Windows 7 and Windows 8 there is a tool called Problem Steps Recorder available:

Problem Steps Recorder

This tool supports you in creating a ZIP file with screenshot information of your steps, including text descriptions. You can send this file to our support team in order to describe an issue.

For details, please refer to the article How do I use Problem Steps Recorder.

As of PRTG version 13.3.6 it is also possible to send screenshots directly from your PRTG installation. For details, please see the article What is the best way to contact Paessler Support?

Created on Dec 13, 2012 4:34:01 PM by  Gerald Schoch [Paessler Support]

Last change on Sep 5, 2013 3:48:58 PM by  Gerald Schoch [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.