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Notifications not send to all e-mail adresses




Iam using the send e-mail if some ping sensors go on red.

Its been send to 4 e-mail adresses.

3 people recive the mail without any problem.

1 does not get any mail from PRTG.

Does not matter what i try even if i make a seperate group with his mail only.

Hope u can give me some advice.

Thanks in advance,


e-mail notifications prtg

Created on Dec 20, 2012 3:10:01 PM

3 Replies




are you using the built i PRTG mail server or are you relaying through your company mail server?

Is the address that is not working an internal or external address?

Created on Dec 21, 2012 12:22:13 PM by  Aurelio Lombardi [Paessler Support]



its going true a exchange server and its all internal mail iam sending.

All same domain just 1 e-mail who wont send.

Nothing can be found about the mail in PRTG logs.

i see all the 3 mails but the 4th is not visable

Created on Dec 21, 2012 12:29:58 PM




please create a new notification with only that mail address and test it.

Created on Dec 21, 2012 6:54:01 PM by  Aurelio Lombardi [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.