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Auto-update succeeded, yet reports failed



I recently completed an Auto-Update to I appear to have hit some kind of issue/hiccup that has left a remnant / cosmetic reporting issue in the System Status -> Software Version & Server Information tile.

Notice in the below past that I am successfully running v13.1.1.1182, but Auto-Update status still reports "Updating..."

PRTG Version PRTG Network Monitor Auto-Update Status Updating to version (2/26/2013 11:27:57 AM) Operating System Windows Server 2008 R2 (6.1.1 Build 7601 Service Pack 1), 4 CPUs, Quad x64 Model 44 Step 2, on Virtual PC/HyperV Server Time

Furthermore looking at the ToDos log I see the following entry: Auto-Update failed: The PRTG Auto-Update has failed. Version running is, target was Please check the log files "PRTG Server Update.log" and "PRTG Server Install.log" for further information. If you have set a prtg file (like html or css files for the webserver) to readonly remove the flag and try again.

Everything is functional so my question is this a known cosmetic issue or should I be concerned & investigate into why Auto-Update is detecting as failed?

auto-update prtg13 todos

Created on Feb 26, 2013 8:10:01 PM

1 Reply




was there a reboot involved of the PRTG Host VM to fully complete the update? If not, could you please send us the mentioned logs via email to [email protected]

best regards.

Created on Feb 27, 2013 12:03:57 PM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.