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Auto-update succeeded, yet reports failed

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I recently completed an Auto-Update to 13.1.1.1182. I appear to have hit some kind of issue/hiccup that has left a remnant / cosmetic reporting issue in the System Status -> Software Version & Server Information tile.

Notice in the below past that I am successfully running v13.1.1.1182, but Auto-Update status still reports "Updating..."

PRTG Version PRTG Network Monitor 13.1.1.1182 Auto-Update Status Updating to version 13.1.1.1182. (2/26/2013 11:27:57 AM) Operating System Windows Server 2008 R2 (6.1.1 Build 7601 Service Pack 1), 4 CPUs, Quad x64 Model 44 Step 2, on Virtual PC/HyperV Server Time

Furthermore looking at the ToDos log I see the following entry: Auto-Update failed: The PRTG Auto-Update has failed. Version running is 12.4.7.3507, target was 13.1.1.1182. Please check the log files "PRTG Server Update.log" and "PRTG Server Install.log" for further information. If you have set a prtg file (like html or css files for the webserver) to readonly remove the flag and try again.

Everything is functional so my question is this a known cosmetic issue or should I be concerned & investigate into why Auto-Update is detecting as failed?

auto-update prtg13 todos

Created on Feb 26, 2013 8:10:01 PM



1 Reply

Votes:

0

Hello,

was there a reboot involved of the PRTG Host VM to fully complete the update? If not, could you please send us the mentioned logs via email to [email protected]

best regards.

Created on Feb 27, 2013 12:03:57 PM by Torsten Lindner [Paessler Support]




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