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How do you change the wmi user name and password?

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I changed the password on the wmi user and now all disk sensors fail. Connection could not be established (80070005: Access is denied - Host: 172.16.9.16, User: mpgit, Password: **, Domain: ntlmdomain:mpg) (code: PE015)

login prtg-network-monitor-8-x wmi-free-disk-sensor

Created on Mar 14, 2013 10:12:11 PM by  Kendall Floyd (0) 1



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Hi,
the credentials for the windows user in PRTG can be changed on tab Settings of the sensor's parent device. There search for the section Inherit Windows Credentials.
Please note that credentials are inherited through the whole device tree downwards so the credentials also might be set on a higher level (e.g. group or probe) and then have to be changed there.
Best regards

Created on Mar 15, 2013 7:05:53 AM by  Konstantin Wolff [Paessler Support]



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I made the change of credentials at the root (the top place where this was at) but most of my sensors are still down. I have restarted the PRTG services multiple times and even rebooted the PRTG server but I still can't get my sensors to work properly. I even set my password back to what is was rebooted everything but it still isn't working.

Created on Nov 23, 2015 9:53:04 PM by  snowride419 (0) 1



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Could you please try setting credentials at device level? What credential type are you using here?
Best regards

Created on Nov 25, 2015 1:32:48 PM by  Konstantin Wolff [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.