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Disable alert count for specific devices/groups?




I already managed to disable email notification for devices and sensors were it's not necessary for me to get a notification. For example user workstations. It may help to monitor their bandwidth or cpu usage, but there is no need to be informed if they've been shutdown.

So is there a way to configure PRTG to not count those sensors as alerts if they are in error state or simply not accessable? A users workstation can be offline after normal office time - it doesn't make sense from an administrative point of view to count that as an alert :-)

Thanks in advance.


alerts disable sensor user-workstation

Created on Mar 19, 2013 9:25:24 AM

1 Reply



To stop all of the sensors for the device reporting an error state you could try to add a Ping Sensor to monitor this device, make the Ping sensor in its Settings to be the Master object for parent (Dependency) and also enable its Auto-Acknowledge-Option. This way if the device is switched off, the ping fails, but will then pause all other sensors on the device and also auto-acknowledge itself.

The other way to do this would be to schedule maintenance mode for the devices between the hours of 5pm-7am so that when the computer is shut down and turned back on the sensors would be paused.

Here is an article describing how to enable maintenance windows and schedules.

Maintenance and Schedules

Created on Mar 19, 2013 2:08:04 PM by  Greg Campion [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.