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Errors when running oracle queries

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I have a number of oracle sensors configured that have been working for a period of time. This morning at 03:30 my time the sensors started reporting timeout errors. If I run the query manually from the server the query result is correct. If I create the sensors on different probes still get the timeout error.

oracle prtg sensor

Created on May 26, 2010 4:05:59 AM



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Accepted Answer

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Thanks for your help the Oracle client on the server was somehow corrupted. The local administrator and domain administrators were still able to run queries but the domain user that we were using to run the tests was not able to access the oracle client.

The upshot was I reinstalled the Oracle client and all is now running OK.

Thanks for your help.

Created on May 26, 2010 11:46:43 PM



3 Replies

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restart the PRTG services. Does that bring the sensors back to normal?

Created on May 26, 2010 7:52:06 AM by Aurelio Lombardi [Paessler Support]



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Check the SQL statements with the same user you used manually on the SQL server. Probably the user rights were changed?! Otherwise check with ODBC from same machine as the probe is runnning on to verify if you can connect there.

Created on May 26, 2010 8:54:14 AM



Accepted Answer

Votes:

0

Thanks for your help the Oracle client on the server was somehow corrupted. The local administrator and domain administrators were still able to run queries but the domain user that we were using to run the tests was not able to access the oracle client.

The upshot was I reinstalled the Oracle client and all is now running OK.

Thanks for your help.

Created on May 26, 2010 11:46:43 PM




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