What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

How to change server time

Votes:

0

The real time monitor is 2 hours different from the system clock. The system clock is 8:20:02 AM but the server time displayed on PRTG System Status as 6:20:02 AM

How do I change PRTG time to sync with the system clock on the server?

Software Version and Server Information PRTG Network Monitor 7.3.3.5634 Operating System: Windows Server 2003 (5.2.2 Build 3790 Service Pack 2), 1 CPUs, Intel Pentium, on "COMPAQ DISK ARRAY SCSI DISK DEVICE" Server Time: 5/27/2010 6:20:02 AM Server CPU Load: 14%

Thanks, Hien Doan EMA Inc

prtg sync system time

Created on May 27, 2010 1:38:11 PM

Last change on May 28, 2010 7:37:12 AM by Daniel Zobel [Product Manager]



6 Replies

Accepted Answer

Votes:

0

Check your time zone settings under Setup | Account Settings | My Account.

Created on May 27, 2010 1:41:37 PM by Patrick Hutter [Paessler Support] (7,225) ●3 ●3

Last change on May 8, 2014 4:21:22 PM by Gerald Schoch [Paessler Support]



Votes:

0

I change the time of the windows server but I lose the connection to the remote probe. how can I fix this issue?

Created on Aug 24, 2014 11:46:16 AM



Votes:

0

Did you try restarting the Probe Service?

Created on Aug 26, 2014 8:11:17 AM by Torsten Lindner [Paessler Support]



Votes:

0

Hello .. Is there already a solution for this? There is the same problem with our remote probes.

See our log file:

2020-10-05 11:37:28.949846 NOTI TId 6120 Probe> Local: 05.10.2020 13:37:28 UTC: 05.10.2020 11:37:28

The current time on the server is: 05.10.2020 13:37:28

Why does the log file then show this time: 05.10.2020 11:37:28 ???

Created on Oct 5, 2020 1:26:40 PM



Votes:

0

Hello Sebastian,

Because the internally used time zone setting for all of PRTG's logging is written in UTC time zone. As I am assuming that you are located in CEST this would explain the difference of two hours.

This is per design and nothing we strive to change in near future. In case you struggle with Remote Probe connection issues, please raise a support request via email to [email protected] as the cause is most likely something different than a mismatching time zone display.

Best,
Sebastian

Created on Oct 6, 2020 9:43:28 AM by Sebastian Kniege [Paessler Support]



Votes:

0

Hello Sebastian,

Because the internally used time zone setting for all of PRTG's logging is written in UTC time zone. As I am assuming that you are located in CEST this would explain the difference of two hours.

This is per design and nothing we strive to change in near future. In case you struggle with Remote Probe connection issues, please raise a support request via email to [email protected] as the cause is most likely something different than a mismatching time zone display.

Best,
Sebastian

Created on Oct 6, 2020 9:43:29 AM by Sebastian Kniege [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.