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On some "2 days" Graphs i see no graphics

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In Enterprise Console on some "2 days" Graphs i see no graphics. In Web browser i see warning:"Scan interval is longer than averages. Data is displayed with dots."

2-days graphs prtg

Created on Apr 30, 2013 1:32:32 PM by  MAA (0) 1



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Hello,

the 2 day graph is using 5min averages. What is your scanning interval for the sensor?

And what kind of sensor is it? What are you monitoring?

Created on May 1, 2013 5:59:05 AM by  Aurelio Lombardi [Paessler Support]

Last change on May 1, 2013 5:59:41 AM by  Aurelio Lombardi [Paessler Support]



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>>What is your scanning interval for the sensor? Default (10 minutes)

>>And what kind of sensor is it? What are you monitoring? "Disk Free" "Memory" "Pagefile Usage" "WMI Uptime"

Created on May 13, 2013 12:13:04 PM by  MAA (0) 1



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any comments or bugfixes?

Created on May 23, 2013 12:56:48 PM by  MAA (0) 1



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Hello,

on the PRTG Server please open the PRTG Server Administrator Tool,

go to the Memory Usage tab and select to recalculate cached data.

This can take a while, depending on the amount of data and sensors.

Created on May 24, 2013 10:53:06 AM by  Aurelio Lombardi [Paessler Support]



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>>go to the Memory Usage tab and select to recalculate cached data.

it did not help

Created on May 24, 2013 6:28:25 PM by  MAA (0) 1



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hello,

did you already try the EC on a different PC? Do you have the same issue there?

Created on May 26, 2013 10:40:36 AM by  Aurelio Lombardi [Paessler Support]



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I tried the EC on the server and my PC. There is the same issue.

Created on May 27, 2013 8:05:03 AM by  MAA (0) 1



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Hello,

can your PRTG web interface be accessed from outside, so that we can take a look at this ourself?

If so, please send the URL and login credentials to

[email protected]

Created on May 27, 2013 8:10:23 AM by  Aurelio Lombardi [Paessler Support]



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If it can not be accessed from outside,

please send some screenshots of a graph that shows no data.

Send a screenshot from the EC and the web interface of the same graph.

Created on May 27, 2013 8:11:57 AM by  Aurelio Lombardi [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.