Custom Lookup

When you create a new lookup like this, after you copy it into the directory, you have to restart the PRTG core service to have it load these new lookups into that list.

Also, you need to define a unique name for the lookup in the file itself under the <ValueLookup id="..." desiredValue="..." xmlns="..." xsi="..."> field.

Please see this article on editing lookups here.

I have completed a restart of everything with no luck. Then new lookup does not show up in the list.

When you create the lookup file, you need to follow the format that is given in the article that I hyperlinked above. If you follow this format and define a unique ValueLookup id in the file and restart the core service it should show in the list. If it still does not, please send the lookup file and a screenshot of your list to [email protected] and reference this KB article in the subject.

Hi,

I'm getting the same issue but I don't know how to figure it how. Here is my XML file :

<?xml version="1.0" encoding="UTF-8"?>
  <ValueLookup id="hes.dell.MD.Health" desiredValue="1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="PaeValueLookup.xsd">
    <Lookups>
      <SingleInt state="Ok" value="1">System Okay</SingleInt>
      <Range From="3" To="7" state="Error">Needs attention</Range>
      <SingleInt state="Warning" value="2">Returning to normal</SingleInt>
    </Lookups>
  </ValueLookup>

and in the ticket, I'm getting this error :

Value lookup file "d:\PRTG Network Monitor\lookups\custom\hes.dell.MD.Health.ovl" could not be loaded ('''' is not a valid integer value)

Any idea ? It seems that "RANGE" is not appreciate. I've created another lookup with only singleInt and it's loaded fine.

What you likely have to do is change the lookup to this:

<?xml version="1.0" encoding="UTF-8"?>
  <ValueLookup id="hes.dell.MD.Health" desiredValue="1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="PaeValueLookup.xsd">
    <Lookups>
      <SingleInt state="Ok" value="1">System Okay</SingleInt>
      <Range state="Error" from="3" to="7">
        Needs Attention
      </Range>
      <SingleInt state="Warning" value="2">Returning to normal</SingleInt>
    </Lookups>
  </ValueLookup>

Does the custom lookup file go on the core server, the remote probe, or both? What if the core is a cluster- will it be replicated from the master to a failover node?

Hello John,
thank you for your inquiry.

• Does the custom lookup file go on the core server, the remote probe, or both?

Keep in mind that notifications are evaluated by the Core Server, the Probe only does probing/queries. Since the readings are evaluated by the Core Server, the file needs to be available only on the following folder from the Core Server:

• What if the core is a cluster- will it be replicated from the master to a failover node?

Yes, when you create lookups on your primary node, they will be copied to failover nodes automatically.

Best Regards,
Luciano Lingnau [Paessler Support]