Could not start webserver: Structural error in xml file, 9 open items. ID: - 1000

Hi Aurelio,

Well what do you now, it works. Thanks a lot for your help! :)

Was a breeze.

Regards, IvanI

I have tried early versions of the auto config backup and unfortunately i still get the structural error in xml file. Even when I do a fresh install this error comes up. I am current running XP. Please help

Hello,

Could you please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please send the Logs(System) folder as a zip file if possible.

If you have changed the location of the data folder in the past or if you can not find current log files in the above location, please check your data path in the PRTG Server Administrator Tool on the PRTG server.

please send the logs to [email protected]

please add a reference to this KB article or a small description of the issue.

Hello and Happy new year!!

I have exactly the same error "Could not start webserver: Structural error in xml file, 16 open items. ID: -1000 " . The PRTG Core server service starts and the stopped after a few seconds.

the issue came across after the installation of 5 windows server updates.

I have tried early versions of the auto config backup and unfortunately i still get the structural error in xml file.

Can i send you the systems log files ? or any other suggestion for help, please !!!

Could you please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please send the Logs(System) folder as a zip file if possible.

If you have changed the location of the data folder in the past or if you can not find current log files in the above location, please check your data path in the PRTG Server Administrator Tool on the PRTG server.

please send the logs to [email protected]

make some reference to this KB article.

Just send it.

I will be waiting for your response as soon as possible.

Thank you

did you send the data to support yet?

I am having the same issue where I can not fix this problem. I have un-installed PRTG and then deleted what was left of the data folder. I re-booted my machine and downloaded a new version of PRTG to install. When it gets to the end and starts the service, it tells me:

PRTG Webserver could not be started properly Could Not start webserver for http://127.0.0.1:Structural error in xml file, 16 open items

I have looked for the webserver log file where you said it should be and there is no Logs file. I have an install log and that is the only log file. The entire path you gave is different from what I am seeing.

I have changed ports and assigned an IP address. All that does is change the error to list the new IP.

What can I do? It worked fine up until a reboot of my machine.

Running Win 7 Pro with all service packs and updates as of 2/11/15

Please do send us your PRTG System Logfiles to [email protected], then we can investigate this.

This can be done via the "Contact Support" ribbon in the lower right corner of the web interface.

Please enter this ticket's case number when submitting the Bundle.

In case the web interface is not accessible, please open the "PRTG Administration Tool" and send us the Log Files from the tab card "Logs and Infos".