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Why am I getting a 11001 socket error prtg on my probe sever

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From the probe server I can go to the command line and ping a server

example Ping 10.0.0.1

But the ping sensor for server in PRTG comes back with a "11001 socket error". I have removed the sensor and readded it and I still get a error. What can I do to resolve this issue?

ping-sensor remote-probe socket-error

Created on May 13, 2013 4:41:43 PM by  haroldL (0) 1



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Are you using the device's IP or are you using the DNS name to setup this device. It could be that the probe is not resolving the DNS name correctly.

Also, have you made sure that PRTG is allowed to execute those commands with any anti-virus that you may have running on the system?

Created on May 13, 2013 6:35:28 PM by  Greg Campion [Paessler Support]



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it is pinging the ip address. The odd thing is it will ping just find if I tell the sensor to try again but if I don't it will stay in a error state.

Created on May 13, 2013 6:49:44 PM by  haroldL (0) 1



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Have you tried to set up the ping method to Send multiple Ping requests then set the ping count to something like 5 and the delay to 10.

Created on May 14, 2013 12:10:09 PM by  Greg Campion [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.