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Why does my MSExchangeIS: Active User Count show zero?

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0

I've insatalled the WMI Exchange Server sensor on my Exchange 2010 server and I see data in most of the performance counters as expected, but my MSExchangeIS: Active User Count remains at zero.

exchange prtg wmi

Created on May 15, 2013 3:11:43 PM



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Accepted Answer

Votes:

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Hi Justin,

unfortunately the requested counter does not contain a value anymore. It is frozen to 0. Please use a WMI-Custom Sensor until we have fixed the sensor to retrieve another counter.

Please refer to How do I create a WMI Custom Sensor? (Topic 2743) in our knowledge-base for examples creating the sensor.

The query to be placed in the wql-file is 

SELECT ActiveUserCount FROM Win32_PerfRawData_MSExchangeRPCclientaccess_MSExchangeRPCclientaccess

Kind Regards

Created on May 16, 2013 3:54:11 PM by Dieter Loskarn [Paessler Support]

Last change on May 16, 2013 3:54:30 PM by Dieter Loskarn [Paessler Support]



Votes:

0

Hi,

since the current stable (13.2.3.2284/2285) you get some additional sensors offered during creation of the exchange-sensors that will cover the new values.

The affected WMI-Classes are:

  • from 'MS Exchange RPC Client Access'
    • Active User Count
    • User Count
    • Connection Count
  • from 'MS Exchange OWA'
    • Current Unique Users
    • Average Response Time

Kind regards

Created on Jun 27, 2013 3:40:22 PM by Dieter Loskarn [Paessler Support]

Last change on Jun 27, 2013 3:57:14 PM by Dieter Loskarn [Paessler Support]




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