Webinterface is unstable since upgrade

please go to your PRTG server and open this file with an editor

C:\Program Files (x86)\PRTG Network Monitor\webroot\javascript\scripts_custom.js

the file is usually empty.

please add this line

_Prtg.Core.objects['sensor'].collapseSensorsCount['downs']=0;

and save.

A server or core restart is not required

Then please use Ctrl F5 in your browser session for a complete reload of the PRTG interface.

Please let us know if that helped.

I added the line and did the hard refresh, but we are still getting errors unfortunately.

{{{Lost connection to PRTG server!

Can not continue!

Server: prtg.jamesonbank.com URL: /api/getstatus.htm?id=0&_=1369664454358 (PE1000) Time: 10:46:49}}}

Hello,

please open a ticket by sending a mail to

[email protected]

Could you please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please send the Logs(System) folder as a zip file if possible.

If you have changed the location of the data folder in the past or if you can not find current log files in the above location, please check your data path in the PRTG Server Administrator Tool on the PRTG server.

if your PRTG web interface can be accessed from outside please send the URL and login credentials as well so that we could take a look at it ourself.