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Trying to update from 12.4.6.3230 to13.2.3.2064 Fails

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The Install Log shows the following.

2013-05-28 08:14:09.416 ArePRTGServicesRunning 2013-05-28 08:14:09.416 ArePRTGServicesRunning => FALSE 2013-05-28 08:14:09.416 Skip StopMsgPage TRUE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 d1 2013-05-28 08:14:09.416 IsAppMutexBlocked 2013-05-28 08:14:09.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:09.416 Skip StepExePage FALSE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 d1 2013-05-28 08:14:09.416 ArePRTGServicesRunning 2013-05-28 08:14:09.416 ArePRTGServicesRunning => FALSE 2013-05-28 08:14:09.416 Skip StopMsgPage TRUE 2013-05-28 08:14:09.416 d2 2013-05-28 08:14:09.416 e1 103 2013-05-28 08:14:09.416 IsAppMutexBlocked 2013-05-28 08:14:09.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:19.416 Waited 10 seconds 2013-05-28 08:14:19.416 IsAppMutexBlocked 2013-05-28 08:14:19.416 IsAppMutexBlocked => TRUE 2013-05-28 08:14:19.416 e2 2013-05-28 08:14:19.416 Failed to proceed to next wizard page; aborting. 2013-05-28 08:14:19.416 Got EAbort exception. 2013-05-28 08:14:19.416 Deinitializing Setup. 2013-05-28 08:14:19.416 Log closed.

fail prtg13 upgrade

Created on May 28, 2013 4:05:43 PM by  Dan Wilmot (0) 1



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hello,

how did you update? Did you use auto update or did you download the installer and manually ran the setup?

Created on May 29, 2013 5:20:29 AM by  Aurelio Lombardi [Paessler Support]



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I clicked the auto update in the todos

Created on May 29, 2013 8:45:41 PM by  Dan Wilmot (0) 1



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I clicked install in the auto update under setup from the web interface.

Created on May 29, 2013 8:49:27 PM by  Dan Wilmot (0) 1



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hello,

please stop all PRTG services and then try to run the update manually.

you should be able to find the setup file here

C:\Program Files (x86)\PRTG Network Monitor\download

or

C:\Program Files\PRTG Network Monitor\download

Created on May 30, 2013 10:53:38 AM by  Aurelio Lombardi [Paessler Support]



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Thanks, that worked. Your help is much appreciated.

Created on May 31, 2013 4:53:53 PM by  Dan Wilmot (0) 1



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