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Map stuck on loading... after updating to 13.2.3.2166

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Hello,

we just updated to the newest version of PRTG with the Auto-Update function and we encountered a problem with a map.

When to map starts refreshing, the status loading... appears but the map doesn´t refresh. We are using a map without using credentials.

PRTG Version: 13.2.3.2166

Thank you,

CRowland

loading-time maps refresh

Created on May 29, 2013 9:24:48 AM by  CRowland (0) 1



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Dear CRowland,

in our system requirements we state that you need the latest Firefox version to use PRTG. This is currently version 22.

If you do not see the map at all, your browser version is probably too old to use the "public maps" feature.

Did you already try to actually empty the browser cache manually? If so, we can only recommend using the latest Firefox version or Google Chrome browser.

Daniel

Created on Jun 7, 2013 12:50:43 PM by  Daniel Zobel [Paessler Support]



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Hi CRowland,

which browser you are using? And is the Loading permanently shown or does it hide after some time?

Regards, Daniel Elsner

Created on Jun 4, 2013 12:57:58 PM by  Daniel Elsner [Paessler Support]



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Hello Daniel,

thanks for the fast reply. We are using Firefox 17.0.6 ESR and the loading is shown permanently.

But when you restart the computer 1 or 2 times the map works without a problem.

Thank you,

CRowland

Created on Jun 4, 2013 1:06:41 PM by  CRowland (0) 1



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Dear CRowland,

in our system requirements we state that you need the latest Firefox version to use PRTG. This is currently version 22.

If you do not see the map at all, your browser version is probably too old to use the "public maps" feature.

Did you already try to actually empty the browser cache manually? If so, we can only recommend using the latest Firefox version or Google Chrome browser.

Daniel

Created on Jun 7, 2013 12:50:43 PM by  Daniel Zobel [Paessler Support]



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Hello Daniel,

we are using the business version of Firefox which is the 17.0.6 Extended Support Release, which is the newest version of the ESR.

As I mentioned, after a restart of the computer, the map is working fine. But I will try the map again with the normal 22 Version of Firefox.

Thank you very much,

CRowland

Created on Jun 7, 2013 12:55:32 PM by  CRowland (0) 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.