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no graphs after upgrade to



after a recent upgrade to, our users (with IE8) cannot load the graphs anymore in the maps. what can I do to solve this? the error is: (I blanked out the ip.adress) Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET4.0C; .NET4.0E) Timestamp: Wed, 29 May 2013 10:52:01 UTC

Message: Object doesn't support this property or method Line: 9897 Char: 2 Code: 0 URI: http://***.***.***.***/javascript/prtg.js?version=

13-2-3-2166 graphs internet-explorer-8

Created on May 29, 2013 11:26:24 AM

1 Reply




IE 8 is no longer supported, sorry.

please see the PRTG version History


April 22nd 2013 - Version [Stable]

Changed [Browsers]: Internet Explorer 8 is not supported any more at all (it happened to work before with PRTG's Mobile Web GUI, but officially we dropped IE 8 support long time ago)

Created on May 29, 2013 11:37:14 AM by  Aurelio Lombardi [Paessler Support]

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