What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

no graphs after upgrade to 13.2.3.2166

Votes:

0

after a recent upgrade to 13.2.3.2166, our users (with IE8) cannot load the graphs anymore in the maps. what can I do to solve this? the error is: (I blanked out the ip.adress) Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET4.0C; .NET4.0E) Timestamp: Wed, 29 May 2013 10:52:01 UTC

Message: Object doesn't support this property or method Line: 9897 Char: 2 Code: 0 URI: http://***.***.***.***/javascript/prtg.js?version=13.2.3.2166+&language=en

13-2-3-2166 graphs internet-explorer-8

Created on May 29, 2013 11:26:24 AM



1 Reply

Votes:

0

Hello,

IE 8 is no longer supported, sorry.

please see the PRTG version History

https://www.paessler.com/prtg/history/stable#1896-issues

April 22nd 2013 - Version 13.2.3.1896/1897 [Stable]

Changed [Browsers]: Internet Explorer 8 is not supported any more at all (it happened to work before with PRTG's Mobile Web GUI, but officially we dropped IE 8 support long time ago)

Created on May 29, 2013 11:37:14 AM by Aurelio Lombardi [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.