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PRTG User logs in but devices never load?

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I have one user that the devices list never loads for them in the Web interface. I've had them try on my browser which I've confirmed works for my login, but when they attempt theirs the animated PRTG loaded symbol appears and never goes away.

Tried deleting and re-adding the user, clearing cache/cookies, etc.

PRTG Network Monitor 13.2.3.2285 loaded with Mozilla/5.0 Firefox/21.0.

hangs login prtg

Created on Jun 19, 2013 8:32:40 PM



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Accepted Answer

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Hi,
by default a new user in PRTG has not permissions at all (which will result in the spinning wheel you described). You will have to grant explicit access to the objects the user should see. Therefore switch to tab Settings of any PRTG object and remove the tick from Access Rights. There set up the correct permissions and when the user is logging in the next time, h e should see these objects.
Best regards

Created on Jun 20, 2013 5:39:26 AM by Konstantin Wolff [Paessler Support]



Votes:

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That was it -- thank you!

Created on Jun 20, 2013 2:15:30 PM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.