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100 days graphs no longer showing dates

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None of my 100 days graphs are showing dates on the x axis from the 1/4/13. My 30 days & 2 days graphs do not have this problem. I am using PRTG Network Monitor 13.2.3.2284 x64.

graphs no-dates prtg

Created on Jun 21, 2013 1:08:09 PM by  wyerd (1) 1



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Hi,
this might be caused by a corrupted Graph Cache. Please try recreating the same. In PRTG Server Administrator go to tab Memory Usage and set the tick for recalculate the graph cache and apply with OK. Your PRTG Core Service will now restart and afterwards the Cache will be created from scratch. Depending on the number of sensors this might take up to 2 hours during which you might see no graphs at all.
Best regards

Created on Jun 21, 2013 1:44:07 PM by  Konstantin Wolff [Paessler Support]



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Hi, I've recalculated the graph cache. I am seeing the graph data, but not the dates on the x-axis still.

Created on Jun 21, 2013 3:28:09 PM by  wyerd (1) 1



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Hi,
please check your monitoring database folder for what contents are in there. Is there any file older than 1/4/13?

Created on Jun 24, 2013 11:30:01 AM by  Konstantin Wolff [Paessler Support]



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I have folders for each day up to today. Within these folders I have 8 devicexxx.prd files.

Created on Jun 25, 2013 2:41:17 PM by  wyerd (1) 1



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Hi,
from which date on do you have the mentioned folders?

Created on Jun 26, 2013 11:59:28 AM by  Konstantin Wolff [Paessler Support]



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20120626

Created on Jun 26, 2013 12:34:27 PM by  wyerd (1) 1



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May you please send your PRTG logfiles as well as some screenshots showing the 100 day graph of different sensors to [email protected]? When doing so, please refer to this article.

Created on Jun 26, 2013 12:41:27 PM by  Konstantin Wolff [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.