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How do I set up remote desktop to a remote probe?



I am trying to use the device tools feature remote desktop, and when it launches it tries to connect, the prompt opens up and has an IP of the loopback address Tries to connect and just fails. Can someone help with what settings I need to enable in order to get this to work

remote-desktop remote-probe settings

Created on Jun 27, 2013 2:59:56 PM

3 Replies




thank you very much for your KB-Post. Unfortuantely this is a bit tricky. A Probe monitors the host it's running on (so the Probe Device), always via localhost So it doesn't use any "external" IP or hostname. So implicitly it has as IP entered in its settings.
And that's what the device tools / RDP then directly use. I'm afraid the only work-around could be creating a device under the Probe Device (could be empty), with the hostname or "external" IP of the Probe itself, and then use this to establish the RDP-Connection.

best regards.

Created on Jun 27, 2013 5:50:04 PM by  Torsten Lindner [Paessler Support]



How do I remote access a remote probe that is behind a NAT through the internet?

Created on Jun 27, 2013 5:55:19 PM



If like my colleague said, you set up a device without any sensors that had the External IP that the Remote Probe is sitting behind, then you would need to NAT the External IP to the internal IP for the Remote Probe server IP for the RDP port (3389). That way when the RDP client tried to connect to that external IP over port 3389 it would be directed to the Remote Probe and initiate the session.

Created on Jun 28, 2013 12:47:51 PM by  Greg Campion [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.