What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

HTTPS error after upgrade

Votes:

0

I just upgraded our PRTG installation to 13.2.3.2285. Now, some of the HTTP sensors we had configured to monitor HTTPS URLs (pointing to a self-signed cert) all show as down with this error:

Last HTTPS test result: Error connecting with SSL. Error connecting with SSL. error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure

Before the upgrade, these sensors showed up as Up. The sensors in question are standard HTTP sensors with the URL field updated to read HTTPS. I've tried changing the SSL Method to SSL V2, SSL V2 or V3 and SSL V3 and it doesn't resolve the issue - the sensors still show as down.

How can we resolve this issue?

error https prtg13 ssl

Created on Jul 1, 2013 3:07:41 PM



1 Reply

Votes:

0

If you set it to use SSLv3 it doesn't work? In that case, please forward us an email to [email protected] including a screenshot of the sensor's settings, as well as a screenshot of the "Setup -> PRTG status -> System status" page. Please refer to this thread in order to associate the ticket with the same.

Created on Jul 2, 2013 9:52:42 AM by Patrick Hutter [Paessler Support] (7,225) ●3 ●3




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.