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Sonicwall TZ 215 WAN

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I have replaced 2 sonicwalls with 2 new TZ 215. When I replaced the old sonicwalls I removed the device from PRTG. I added the 215s, just like all of my sonicwalls. Since added these 2, I can't get prtg to see the WAN ports on either one.

I have tried to add the firewalls multiple times and each time I only get the LAN port. I have tried the smtp tester on the local probes and it does find WAN1 and WAN3, but nothing shows up in PRTG.

I also tried adding the sensor manually using the OID that I got from the smnp tester program and still got nothing.

Anyone have any ideas? Thanks Kerry

prtg-traffic-grapher sonicwall wan

Created on Jul 2, 2013 6:00:20 PM by  kerrya12 (0) 1



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For other customers which may encounter similar issues:
The missing WAN interface on Sonicwall's TZ215 is most likely related to a bug in the firmware image SonicOS 5.8. In such cases Updating to SonicOS 5.9 resolves the issue.

Best Regards,

Created on Nov 2, 2015 12:14:03 PM by  Luciano Lingnau [Paessler Support]



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Hello,

thank you very much for your KB-Post. May I ask which exact version of PRTG and the SNMP Tester you are using? Can you also post the results from the Tester please?

best regards.

Created on Jul 3, 2013 9:14:03 AM by  Torsten Lindner [Paessler Support]



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Thanks,

We are on version 13.2.3.2285

Here are the results of the snmp tester

.1.3.6.1.2.1.1.1.0 = String: "SonicWALL TZ 215 (SonicOS Enhanced 5.8.1.2-6o)"
.1.3.6.1.2.1.1.2.0 = OID: 1.3.6.1.4.1.8741.1
.1.3.6.1.2.1.1.3.0 = Timeticks: 595798470
.1.3.6.1.2.1.1.4.0 = String: "kerry"
.1.3.6.1.2.1.1.5.0 = String: "ramsey st"
.1.3.6.1.2.1.1.6.0 = String: "ramsey st"
.1.3.6.1.2.1.1.7.0 = INTEGER: 79
.1.3.6.1.2.1.2.1.0 = INTEGER: 10
.1.3.6.1.2.1.2.2.1.1.2 = INTEGER: 2
.1.3.6.1.2.1.2.2.1.1.4 = INTEGER: 4
.1.3.6.1.2.1.2.2.1.1.6 = INTEGER: 6
.1.3.6.1.2.1.2.2.1.1.8 = INTEGER: 8
.1.3.6.1.2.1.2.2.1.1.10 = INTEGER: 10
.1.3.6.1.2.1.2.2.1.2.2 = String: "LOOPBACK"
.1.3.6.1.2.1.2.2.1.2.4 = String: "X1 (WAN)"
.1.3.6.1.2.1.2.2.1.2.6 = String: "X3 (WAN)"
.1.3.6.1.2.1.2.2.1.2.8 = String: "X5 (Portshielded To X0)"
.1.3.6.1.2.1.2.2.1.2.10 = String: "U0 (Unassigned)"
.1.3.6.1.2.1.2.2.1.3.2 = INTEGER: 24
.1.3.6.1.2.1.2.2.1.3.4 = INTEGER: 6
.1.3.6.1.2.1.2.2.1.3.6 = INTEGER: 6
.1.3.6.1.2.1.2.2.1.3.8 = INTEGER: 6
.1.3.6.1.2.1.2.2.1.3.10 = INTEGER: 1
.1.3.6.1.2.1.2.2.1.4.2 = INTEGER: 1536
.1.3.6.1.2.1.2.2.1.4.4 = INTEGER: 1500
.1.3.6.1.2.1.2.2.1.4.6 = INTEGER: 1364
.1.3.6.1.2.1.2.2.1.4.8 = INTEGER: 0
.1.3.6.1.2.1.2.2.1.4.10 = INTEGER: 0
.1.3.6.1.2.1.2.2.1.5.2 = Gauge32: 0
.1.3.6.1.2.1.2.2.1.5.4 = Gauge32: 100000000
.1.3.6.1.2.1.2.2.1.5.6 = Gauge32: 1000000000
.1.3.6.1.2.1.2.2.1.5.8 = Gauge32: 0
.1.3.6.1.2.1.2.2.1.5.10 = Gauge32: 0
.1.3.6.1.2.1.2.2.1.6.2 = String: ""
.1.3.6.1.2.1.2.2.1.6.4 = Hex-String: C0EAE41BABC1
.1.3.6.1.2.1.2.2.1.6.6 = Hex-String: C0EAE41BABC3
.1.3.6.1.2.1.2.2.1.6.8 = Hex-String: C0EAE41BABC5
.1.3.6.1.2.1.2.2.1.6.10 = Hex-String: C0EAE41BABC7
.1.3.6.1.2.1.2.2.1.7.2 = INTEGER: 1
.1.3.6.1.2.1.2.2.1.7.4 = INTEGER: 1
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.1.3.6.1.2.1.2.2.1.7.8 = INTEGER: 1
.1.3.6.1.2.1.2.2.1.7.10 = INTEGER: 2
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.1.3.6.1.2.1.2.2.1.8.10 = INTEGER: 2
.1.3.6.1.2.1.2.2.1.9.2 = Timeticks: 0
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.1.3.6.1.2.1.2.2.1.9.10 = Timeticks: 688
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.1.3.6.1.2.1.2.2.1.19.10 = Counter32: 0
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.1.3.6.1.2.1.2.2.1.20.10 = Counter32: 0
.1.3.6.1.2.1.2.2.1.21.2 = Gauge32: 0
.1.3.6.1.2.1.2.2.1.21.4 = Gauge32: 0
.1.3.6.1.2.1.2.2.1.21.6 = Gauge32: 0
.1.3.6.1.2.1.2.2.1.21.8 = Gauge32: 0
.1.3.6.1.2.1.2.2.1.21.10 = Gauge32: 0
.1.3.6.1.2.1.2.2.1.22.2 = OID: 0.0
.1.3.6.1.2.1.2.2.1.22.4 = OID: 0.0
.1.3.6.1.2.1.2.2.1.22.6 = OID: 0.0
.1.3.6.1.2.1.2.2.1.22.8 = OID: 0.0
.1.3.6.1.2.1.2.2.1.22.10 = OID: 0.0
.1.3.6.1.2.1.3.1.1.1.2.172.20.2.31 = INTEGER: 2
.1.3.6.1.2.1.3.1.1.2.2.172.20.2.31 = Hex-String: 000000000001
.1.3.6.1.2.1.3.1.1.3.2.172.20.2.31 = IpAddress: 172.20.2.31
.1.3.6.1.2.1.4.1.0 = INTEGER: 1
.1.3.6.1.2.1.4.2.0 = INTEGER: 64
.1.3.6.1.2.1.4.3.0 = Counter32: 7143959
.1.3.6.1.2.1.4.4.0 = Counter32: 0
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.1.3.6.1.2.1.4.13.0 = INTEGER: 60
.1.3.6.1.2.1.4.14.0 = Counter32: 0
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.1.3.6.1.2.1.4.16.0 = Counter32: 0
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.1.3.6.1.2.1.4.18.0 = Counter32: 0
.1.3.6.1.2.1.4.19.0 = Counter32: 6323121
.1.3.6.1.2.1.4.20.1.1.24.106.172.62 = IpAddress: 24.106.172.62
.1.3.6.1.2.1.4.20.1.1.70.63.177.74 = IpAddress: 70.63.177.74
.1.3.6.1.2.1.4.20.1.1.172.20.2.30 = IpAddress: 172.20.2.30
.1.3.6.1.2.1.4.20.1.2.24.106.172.62 = INTEGER: 4
.1.3.6.1.2.1.4.20.1.2.70.63.177.74 = INTEGER: 2
.1.3.6.1.2.1.4.20.1.2.172.20.2.30 = INTEGER: 1
.1.3.6.1.2.1.4.20.1.3.24.106.172.62 = IpAddress: 255.255.255.0
.1.3.6.1.2.1.4.20.1.3.70.63.177.74 = IpAddress: 255.255.255.252
.1.3.6.1.2.1.4.20.1.3.172.20.2.30 = IpAddress: 255.255.255.0
.1.3.6.1.2.1.4.20.1.4.24.106.172.62 = INTEGER: 1
.1.3.6.1.2.1.4.20.1.4.70.63.177.74 = INTEGER: 1
.1.3.6.1.2.1.4.20.1.4.172.20.2.30 = INTEGER: 1
.1.3.6.1.2.1.4.20.1.5.24.106.172.62 = INTEGER: 65535
.1.3.6.1.2.1.4.20.1.5.70.63.177.74 = INTEGER: 65535
.1.3.6.1.2.1.4.20.1.5.172.20.2.30 = INTEGER: 65535
.1.3.6.1.2.1.4.21.1.1.0.0.0.0 = IpAddress: 0.0.0.0
.1.3.6.1.2.1.4.21.1.1.127.0.0.1 = IpAddress: 127.0.0.1
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.1.3.6.1.2.1.4.21.1.7.0.0.0.0 = IpAddress: 172.20.2.31
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.1.3.6.1.2.1.31.1.1.1.17.4 = INTEGER: 1
.1.3.6.1.2.1.31.1.1.1.17.6 = INTEGER: 1
.1.3.6.1.2.1.31.1.1.1.17.8 = INTEGER: 1
.1.3.6.1.2.1.31.1.1.1.17.10 = INTEGER: 1
.1.3.6.1.2.1.31.1.1.1.18.2 = String: ""
.1.3.6.1.2.1.31.1.1.1.18.4 = String: ""
.1.3.6.1.2.1.31.1.1.1.18.6 = String: ""
.1.3.6.1.2.1.31.1.1.1.18.8 = String: ""
.1.3.6.1.2.1.31.1.1.1.18.10 = String: ""
.1.3.6.1.2.1.31.1.1.1.19.2 = Timeticks: 0
.1.3.6.1.2.1.31.1.1.1.19.4 = Timeticks: 0
.1.3.6.1.2.1.31.1.1.1.19.6 = Timeticks: 0
.1.3.6.1.2.1.31.1.1.1.19.8 = Timeticks: 0
.1.3.6.1.2.1.31.1.1.1.19.10 = Timeticks: 0
.1.3.6.1.4.1.8741.1.3.1.1.0 = Counter32: 32000
.1.3.6.1.4.1.8741.1.3.1.2.0 = Counter32: 34
.1.3.6.1.4.1.8741.1.3.1.3.0 = Counter32: 5
.1.3.6.1.4.1.8741.1.3.1.4.0 = Counter32: 41
.1.3.6.1.4.1.8741.1.3.2.1.1.1.1.1782817633 = Counter32: 209
.1.3.6.1.4.1.8741.1.3.2.1.1.1.2.1782817633 = IpAddress: 24.106.171.222
.1.3.6.1.4.1.8741.1.3.2.1.1.1.3.1782817633 = IpAddress: 172.20.2.0
.1.3.6.1.4.1.8741.1.3.2.1.1.1.4.1782817633 = IpAddress: 172.20.2.255
.1.3.6.1.4.1.8741.1.3.2.1.1.1.5.1782817633 = IpAddress: 172.20.1.0
.1.3.6.1.4.1.8741.1.3.2.1.1.1.6.1782817633 = IpAddress: 172.20.1.255
.1.3.6.1.4.1.8741.1.3.2.1.1.1.7.1782817633 = String: "07/01/2013 13:40:34"
.1.3.6.1.4.1.8741.1.3.2.1.1.1.8.1782817633 = Counter32: 3951033
.1.3.6.1.4.1.8741.1.3.2.1.1.1.9.1782817633 = Counter32: 308912937
.1.3.6.1.4.1.8741.1.3.2.1.1.1.10.1782817633 = Counter32: 4119884
.1.3.6.1.4.1.8741.1.3.2.1.1.1.11.1782817633 = Counter32: 2101904618
.1.3.6.1.4.1.8741.1.3.2.1.1.1.12.1782817633 = Counter32: 0
.1.3.6.1.4.1.8741.1.3.2.1.1.1.13.1782817633 = Counter32: 0
.1.3.6.1.4.1.8741.1.3.2.1.1.1.14.1782817633 = String: "ramsey st"
.1.3.6.1.4.1.8741.2.1.1.1.0 = String: "TZ 215"
.1.3.6.1.4.1.8741.2.1.1.2.0 = String: "C0EAE41BABC0"
.1.3.6.1.4.1.8741.2.1.1.3.0 = String: "SonicOS Enhanced 5.8.1.2-6o"
.1.3.6.1.4.1.8741.2.1.1.4.0 = String: "5.0.5.6"
.1.3.6.1.4.1.8741.2.1.1.5.0 = String: ""
.1.3.6.1.4.1.8741.2.1.1.5.0 = No more variables left in this MIB View (It is past the end of the MIB tree)

Thanks in advance for your help. Let me know if you need anything else.

Kerry

Created on Jul 3, 2013 7:52:05 PM by  kerrya12 (0) 1

Last change on Jul 4, 2013 1:23:03 PM by  Torsten Lindner [Paessler Support]



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Which exact test did you ran in the Tester? To add traffic interfaces, the "Scan available interfaces"-Test is the important one.

Created on Jul 4, 2013 1:25:02 PM by  Torsten Lindner [Paessler Support]



Accepted Answer

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For other customers which may encounter similar issues:
The missing WAN interface on Sonicwall's TZ215 is most likely related to a bug in the firmware image SonicOS 5.8. In such cases Updating to SonicOS 5.9 resolves the issue.

Best Regards,

Created on Nov 2, 2015 12:14:03 PM by  Luciano Lingnau [Paessler Support]



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