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Problem connecting via iPRTG

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Am trying to set up iPRTG (V3.3) on iPhone 4G, iOS 6.1.3, but getting "Error Loading Data [403]". The operation couldn't be completed (NSURLErrorDomain error 403)

I have checked I can access our server via browser from the phone and I can, and I can access via the demo account ok. I have an Android phone running PrtgDroid accessing our server which is all ok.

On the iPRTG interface, when I create the account, it always has an asterisk (*) next to the name, as if it isn't saved properly.

connection error iprtg

Created on Jul 4, 2013 11:06:15 AM



1 Reply

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Hi,
please send a screenshot showing the account settings in iPRTG to [email protected]. Additional, if possible create a read only account on your installation and send the data as well via email.
When sending the email, please refer to this case.
Best regards

Created on Jul 4, 2013 1:10:37 PM by Konstantin Wolff [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.