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iPRTG - Error Loading Data [500]

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My iPRTG on iPhone 5 stopped working after upgrading from a demo to a purchased license.

We are running PRTG 13.2.3.2285 on a Win2012k virtual machine, iPRTG version is 3.3

The Android with the same settings/user works fine and I also can get to the portal using any web browser from outside out network.

The error I get on iPRTG is:

Error Loading Data [500] The operation couldn't be completed. (NSURLErrorDomain error 500.)

Thanks in advanced for your help, Gabriel

13-2-3 error--500- iprtg

Created on Jul 5, 2013 5:45:01 PM by  Fluidmaster (0) 1



5 Replies

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does the iPRTG Demo account work?

Created on Jul 8, 2013 2:58:18 PM by  Aurelio Lombardi [Paessler Support]



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Yes, it does work. Thanks

Created on Jul 8, 2013 6:06:35 PM by  Fluidmaster (0) 1



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I installed iPRTG on an iPad and got the same error. The Android version keeps working fine. Could it be data related?

Thanks, Gabriel

Created on Jul 8, 2013 8:12:48 PM by  Fluidmaster (0) 1



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I connected the iPAD to our internal network and was able to make the iPRTG work.

The issue is between our Juniper SA2500 SSL/VPN device that acts as the front end for our PRTG server and the iOS.

Again, I only see the errors on the iOS devices, Android and PC can connect fine from the outside.

I will keep troubleshooting our VPN device.

Thanks, Gabriel

Created on Jul 8, 2013 8:33:56 PM by  Fluidmaster (0) 1



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Are you able to find out, from the Juniper logs, what URL & error it's encountering? Unfortunately, the iOS app doesn't show a terribly helpful error message, as you see :-)

Created on Jul 9, 2013 7:15:13 AM by  Matt Barringer [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.