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remote probe cannot connect



Remote probe cannot connect to core.

I have upgraded the probe via the prtg web console.

Turned off the firewall.

What else can i try? I assume the handshake has something relating to versions. But both server and probe are on the same version. I have other probes that have no such issue.

7/25/2013 3:21:15 PM Send Login 7/25/2013 3:21:15 PM Login NOT OK: Probe/core handshake failed! This could be caused by incompatible software versions of core and probe. Please update probe. 7/25/2013 3:21:15 PM Try again at 7/25/2013 5:26:15 AM

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Installed versions:

Probe Service: V13.3.4.2527 Server Administration Tool: V13.3.4.2527 Probe Administration Tool: V13.3.4.2527 Import Tool: V13.3.4.2527

failed failed-logins login probe

Created on Jul 25, 2013 5:28:19 AM

1 Reply



Please send us an email to [email protected], with reference to this thread. When you get the automated response, please forward us your log files as outlined under How can I upload log files to Paessler support team? Please forward us log files for your core, as well as your remote probe installation.

Created on Jul 25, 2013 1:43:56 PM by  Patrick Hutter [Paessler Support] (7,225) 3 3

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.