New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Error when auto updating

Votes:

0

Your Vote:

Up

Down

I'm getting the following message when I try to autoupdate PRTG. What's wrong??

Software update is not available: [05-08-2013 09:29:31] Autoupdate: Error while downloading update (Socket Error # 11001 Host not found.)

go to auto-update page

11001 autoupdate soecket-error

Created on Aug 5, 2013 7:32:58 AM by  Annfinn Thomsen (0) 1



3 Replies

Votes:

0

Your Vote:

Up

Down

We have recently changed the servers that support our Auto-Update feature so please try doing a DNS flush on the system to see if that resolves the issue and if not, please make sure that all of the sites that are needed for the Auto-update are allowed along with the ports that they are using through any firewall or AV software. Auto-Update URLs

Created on Aug 5, 2013 2:21:20 PM by  Greg Campion [Paessler Support]



Votes:

0

Your Vote:

Up

Down

Hello, I'm still experiencing this error. I've flushed my DNS and the specified sites/ports are allowed through our firewall.

Created on Sep 18, 2013 8:54:51 AM by  Annfinn Thomsen (0) 1



Votes:

0

Your Vote:

Up

Down

From that server are you able to ping all of the sites that are on that list for the updates?

Created on Sep 18, 2013 3:11:26 PM by  Greg Campion [Paessler Support]



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.