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Error when auto updating

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I'm getting the following message when I try to autoupdate PRTG. What's wrong??

Software update is not available: [05-08-2013 09:29:31] Autoupdate: Error while downloading update (Socket Error # 11001 Host not found.)

go to auto-update page

11001 autoupdate soecket-error

Created on Aug 5, 2013 7:32:58 AM



3 Replies

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We have recently changed the servers that support our Auto-Update feature so please try doing a DNS flush on the system to see if that resolves the issue and if not, please make sure that all of the sites that are needed for the Auto-update are allowed along with the ports that they are using through any firewall or AV software. Auto-Update URLs

Created on Aug 5, 2013 2:21:20 PM by Greg Campion [Paessler Support]



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Hello, I'm still experiencing this error. I've flushed my DNS and the specified sites/ports are allowed through our firewall.

Created on Sep 18, 2013 8:54:51 AM



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From that server are you able to ping all of the sites that are on that list for the updates?

Created on Sep 18, 2013 3:11:26 PM by Greg Campion [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.