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PRTG v13 AD integration

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Hi all

I have some trouble to configure the AD integration. I follow this explanation https://www.paessler.com/manuals/prtg/active_directory_integration.htm

But When I try to configure AD groups, PRTG display an error : "The validation of the data provided failed due to the following: •Active directory group 'Admin' not found"

Can you give me the right way to enter the full group name.

Thank you

ad login prtg13

Created on Aug 5, 2013 1:25:21 PM by  n00ky (0) 1 1



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Yes you should only have to type in the name of the domain into that field. You may also need to check and see if you need to add explicit credentials so PRTG can access AD to read the groups. They will need to be domain admin credentials.

If that is set up correctly, then please send a ticket to [email protected] with your logs. You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please be aware that it might also be an additional folder named 'V7' or 'V8' in which the "Logs (System)" folder resides.

Created on Aug 7, 2013 9:57:31 AM by  Greg Campion [Paessler Support]

Last change on Aug 7, 2013 9:59:04 AM by  Greg Campion [Paessler Support]



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When creating the AD group for users, you should be able to go to add a user group then click on the option to Use Active Directory and there you should see all of the groups available to add.

If you are trying to add a group that is nested for Auto-Discovery of Devices please try the following: suppose you have an OU 'X' and an OU 'Y', which is part of X. In this case try using the following:

Y,OU=X

The sequence is important, i.e. the OU that is part of another must be defined further to the left. In the case of 3 OUs, X, Y, Z, this would look as follows:

Z,OU=Y,OU=X

PRTG adds a leading 'OU=' (and supplements the whole with the domain name and the entire LDAP path). This explains the strange syntax and, as such, it works with OUs that are not part of another OU.

Created on Aug 6, 2013 11:26:15 AM by  Greg Campion [Paessler Support]



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Thank you for your answer Greg.

unfortunately It doesnt work

When I go to Setup > user Groups > New User Group

I select the option "Use active directory " have a field where I have to enter the name

next to this field there is this help : "Select the corresponding group from the Active Directory with which this PRTG user group will be connected. A valid Active Directory domain must be configured in the settings."

i don't see all the groups available?

in the settings I have just the name of my domain.

Can anyone help to follow the entire process on prtg v13 with example.

Created on Aug 6, 2013 12:13:10 PM by  n00ky (0) 1 1



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Which version of PRTG are you currently running? If it's less than 13.3.5.2684 can you try updating to this version?

If it's not available through Auto-Update, you can log into the shop and download it.

Please use the email address the license is registered to and your password to log in here: https://service.paessler.com/en/login/

Once you have downloaded the newest version there, you can install it directly over the version currently running. The configuration and database will not be affected by installing the newer version over the old and the configuration is automatically backed up before this process.

Created on Aug 6, 2013 1:33:48 PM by  Greg Campion [Paessler Support]



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My version is : 13.3.5.2684

Created on Aug 6, 2013 2:25:28 PM by  n00ky (0) 1 1



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With this version you should see a screen like the one that I have shown here where you can select from the available groups in AD. If not, or the list isn't showing, please check over your AD settings. If all of those are correct, please send us a ticket to [email protected] with your logs Upload Logs

AD Groups

Created on Aug 6, 2013 3:57:02 PM by  Greg Campion [Paessler Support]



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Unfortunately, it's not what I have.

In Setup > System Website > Active Directory

You type only the name of your domain ?

Created on Aug 7, 2013 9:48:55 AM by  n00ky (0) 1 1



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Yes you should only have to type in the name of the domain into that field. You may also need to check and see if you need to add explicit credentials so PRTG can access AD to read the groups. They will need to be domain admin credentials.

If that is set up correctly, then please send a ticket to [email protected] with your logs. You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please be aware that it might also be an additional folder named 'V7' or 'V8' in which the "Logs (System)" folder resides.

Created on Aug 7, 2013 9:57:31 AM by  Greg Campion [Paessler Support]

Last change on Aug 7, 2013 9:59:04 AM by  Greg Campion [Paessler Support]



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Ok I check both of them and it's ok for that part.

But I still don't have access to the dropdown menu when i have to select the group

Created on Aug 7, 2013 9:58:41 AM by  n00ky (0) 1 1



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Please submit a ticket for this case as we need the logs and screenshots to get a better idea of the issue.

Created on Aug 7, 2013 11:00:23 AM by  Greg Campion [Paessler Support]



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It works !

Thank you Greg for you patience !

The setings is very easy :

for prtg v13

1 - > Setup > System & Website

In active directory domain, enter your domain name You have to specify AD Access user with AD rights

then Go to Setup > User Groups > Click on New User Group Use Active Directory : Yes

And enter the Active Directory Group name for example "Domain User"

On my version v13.3.5.2684 on chrome v28.0.1500.95 the dropdownmenu don't appear, You have to know the correct sentence of the user group, if the sentence or the group name is incorrect you'll have an error message when you click on save.

And that's it.

I hope this topic will help some PRTG user.

Thank you again Greg for your precious help

Created on Aug 7, 2013 12:59:04 PM by  n00ky (0) 1 1



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