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No available interfaces on this device (code: PE049)

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I've read many topics with the same problem, but have not found a solution. I'm trying to get SNMP from server on Windows 2012. Mib-file taken from %windir%/system32 and converted using Paessler MIB importer v3.4.6 alpha. Checked by Paessler SNMP Tester 5.0 (Beta 11) - works fine. But when you add the sensor SNMP Library - I get the error "No available interfaces on this device (code: PE049)"

Mib, oidlib and log files - https://www.dropbox.com/sh/6j8dhsslbbnziyo/ZKf3-3blF0

pe049 prtg snmp

Created on Aug 6, 2013 7:58:54 AM



6 Replies

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Please run a "Scan OIDLIB" test using our SNMP Tester. Does that yield any results? If so, could you please upload the generated log file, respectively forward us the same to [email protected] (please referr to this thread if you forward us the log file by mail)?

Created on Aug 6, 2013 9:11:17 AM by Patrick Hutter [Paessler Support] (7,225) ●3 ●3



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Yes, I checked and got good results - https://www.dropbox.com/sh/6j8dhsslbbnziyo/deIJHwDqMF/hostmib.txt . Ok, I send it to your mail.

Created on Aug 6, 2013 9:33:09 AM



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If you add one of the OIDs that yields a valid result as a SNMP Custom sensor, does this sensor work? What preicse version of PRTG are you currently running?

Created on Aug 6, 2013 9:46:48 AM by Patrick Hutter [Paessler Support] (7,225) ●3 ●3



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Yes, if I add one OID from that OIDLIB it work fine. PRTG version 12.2.1. I cannot update right now, because i need reconcile this with the management and security department.

Created on Aug 6, 2013 10:54:04 AM



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Would you be able to install the latest release (version 13.3.5.2684/2685) as a freeware on a separate machine and check if it works with the same?

Created on Aug 7, 2013 12:31:45 PM by Patrick Hutter [Paessler Support] (7,225) ●3 ●3



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I was getting the same error on old PRTG version 7. Seems that MIB importer V3 is too advanced for these versions, and the resulting .oidlib file has to be modified:

  • <oidlist> <system> <version> element has to be "1" instead of "2".
  • the file itself has to be simple ANSI encoding without any BOM marks (importer by default saves in UTF-8 with BOM).

Bonus tip: if you get "not a valid integer" error on sensor value, set its type to "gauge/float". You can modify types in MIB importer. Please note that PRTG v7 did not support string types - sensor will be scanned, but value will be returned only as error.

Created on Feb 19, 2023 3:15:06 PM




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