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snmpv3 on HP Devices

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Hello PRTG community, We have a small but important problem with snmpv3 and our new HP Switches. (HP5900, HP5800). Because of our redundancy concept we have to monitor individual Ports and this we can do with snmp traffic Sensor! When we add this sensor, we always getting follow message: "SNMPERR_AUTHENTICATION_FAILURE (SNMP-Fehler # -35)" But the snmp settings are defiantly OK. We also tried it with Paessler SNMP Tester and here we get a response of this device, with exactly the same settings!!! Settings: Snmp Version: V3 V3 snmp User: admin V3 Authentication: SHA V3 Password: JUSTAPASSWORD Encryption: DES V3 Encryption Key: JUSTASECKEY

hp snmpv3

Created on Aug 7, 2013 11:41:37 AM by  Gundelinde Steckermeier (0) 1



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Hello,

thank you very much for your KB Post. May I ask, which exact version of PRTG you are running? Can you please also upload the successful SNMP Tester Log?

Best regards.

Created on Aug 7, 2013 4:35:30 PM by  Torsten Lindner [Paessler Support]



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Hello Mr. Lindner,

We are using PRTG Version: PRTG Network Monitor 12.4.6.3230 x64

And here is a Part of the sucessfull SNMP Tester Log: ----------------------- New Test ----------------------- Paessler SNMP Tester 5.1 09.08.2013 13:07:59 (36 ms) : Device: 10.171.0.1 09.08.2013 13:07:59 (37 ms) : SNMP V3 09.08.2013 13:07:59 (38 ms) : Uptime 09.08.2013 13:08:00 (681 ms) : ------- 09.08.2013 13:08:00 (683 ms) : Value: 113402619 09.08.2013 13:08:00 (684 ms) : Done

-----------------------a part of Interface scan ----------------------- Paessler SNMP Tester 5.1 09.08.2013 13:08:18 (5 ms) : Device: 10.171.0.1 09.08.2013 13:08:18 (8 ms) : SNMP V3 09.08.2013 13:08:18 (10 ms) : Scaninterfaces Scanning Standard Interfaces... 09.08.2013 13:08:18 Start Scan 09.08.2013 13:08:18 Host: 10.171.0.1 09.08.2013 13:08:18 Community: public 09.08.2013 13:08:18 SNMP Version: V3 09.08.2013 13:08:18 Delay: 0 09.08.2013 13:08:18 Force32: No 09.08.2013 13:08:18 Single Get: No 09.08.2013 13:08:18 GET: 1.3.6.1.2.1.2.1.0 09.08.2013 13:08:18 Try 1 09.08.2013 13:08:18 DoRequest 0 09.08.2013 13:08:18 Init Session 09.08.2013 13:08:18 Host: 10.171.0.1:161 09.08.2013 13:08:18 Timeout: 6000000 09.08.2013 13:08:18 Version: 3 09.08.2013 13:08:18 Generate KU 09.08.2013 13:08:18 Open Session 09.08.2013 13:08:18 Send Request 09.08.2013 13:08:18 Send Done 09.08.2013 13:08:18 Start 39574160 09.08.2013 13:08:18 Done 39574160 Status=0 09.08.2013 13:08:18 0 ASN_INTEGER,ASN_GAUGE: 112 09.08.2013 13:08:18 Test 64bit 09.08.2013 13:08:18 GET NEXT: 1.3.6.1.2.1.31.1.1.1.6 09.08.2013 13:08:18 DoRequest 0 09.08.2013 13:08:18 Init Session 09.08.2013 13:08:18 Host: 10.171.0.1:161 09.08.2013 13:08:18 Timeout: 6000000 09.08.2013 13:08:18 Version: 3 09.08.2013 13:08:18 Generate KU 09.08.2013 13:08:18 Open Session 09.08.2013 13:08:18 Send Request 09.08.2013 13:08:18 Send Done 09.08.2013 13:08:18 Start 39574160 09.08.2013 13:08:18 Done 39574160 Status=0 09.08.2013 13:08:18 0 ASN_COUNTER64: 62123718556 09.08.2013 13:08:18 64bit available 09.08.2013 13:08:18 GET NEXT: 1.3.6.1.2.1.31.1.1.1.1 09.08.2013 13:08:18 DoRequest 0 09.08.2013 13:08:18 Init Session 09.08.2013 13:08:18 Host: 10.171.0.1:161 09.08.2013 13:08:18 Timeout: 6000000 09.08.2013 13:08:18 Version: 3 09.08.2013 13:08:18 Generate KU 09.08.2013 13:08:18 Open Session 09.08.2013 13:08:18 Send Request 09.08.2013 13:08:18 Send Done 09.08.2013 13:08:18 Start 39574160 09.08.2013 13:08:18 Done 39574160 Status=0 09.08.2013 13:08:18 0 ASN_OCTET_STR: Ten-GigabitEthernet1/0/1 09.08.2013 13:08:18 Current: 1.3.6.1.2.1.31.1.1.1.1.1 09.08.2013 13:08:18 Description: Ten-GigabitEthernet1/0/1 09.08.2013 13:08:18 Testing... 09.08.2013 13:08:18 GET: 1.3.6.1.2.1.31.1.1.1.6.1 09.08.2013 13:08:18 Try 1 09.08.2013 13:08:18 DoRequest 0 09.08.2013 13:08:18 Init Session 09.08.2013 13:08:18 Host: 10.171.0.1:161 09.08.2013 13:08:18 Timeout: 6000000 09.08.2013 13:08:18 Version: 3 09.08.2013 13:08:18 Generate KU 09.08.2013 13:08:18 Open Session 09.08.2013 13:08:18 Send Request 09.08.2013 13:08:18 Send Done 09.08.2013 13:08:18 Start 39574160 09.08.2013 13:08:18 Done 39574160 Status=0 09.08.2013 13:08:18 0 ASN_COUNTER64: 62123718556 09.08.2013 13:08:18 64bit in: 0,62123718556 09.08.2013 13:08:18 GET: 1.3.6.1.2.1.31.1.1.1.10.1 09.08.2013 13:08:18 Try 1 09.08.2013 13:08:18 DoRequest 0 09.08.2013 13:08:18 Init Session 09.08.2013 13:08:18 Host: 10.171.0.1:161 09.08.2013 13:08:18 Timeout: 6000000 09.08.2013 13:08:18 Version: 3 09.08.2013 13:08:18 Generate KU 09.08.2013 13:08:18 Open Session 09.08.2013 13:08:18 Send Request 09.08.2013 13:08:18 Send Done 09.08.2013 13:08:18 Start 39574160 09.08.2013 13:08:18 Done 39574160 Status=0 09.08.2013 13:08:18 0 ASN_COUNTER64: 22900656146 09.08.2013 13:08:18 64bit out: 0,22900656146 09.08.2013 13:08:18 inout64=3 inout32=0 09.08.2013 13:08:18 Ok 09.08.2013 13:08:18 GET List: device=1.3.6.1.2.1.2.2.1.3.1,status=1.3.6.1.2.1.2.2.1.8.1,unit64=1.3.6.1.2.1.31.1.1.1.15.1 09.08.2013 13:08:18 Try 1 09.08.2013 13:08:18 DoRequest 0 09.08.2013 13:08:18 Init Session 09.08.2013 13:08:18 Host: 10.171.0.1:161 09.08.2013 13:08:18 Timeout: 6000000 09.08.2013 13:08:18 Version: 3 09.08.2013 13:08:18 Generate KU 09.08.2013 13:08:18 Open Session 09.08.2013 13:08:18 Send Request 09.08.2013 13:08:18 Send Done 09.08.2013 13:08:18 Start 39574160 09.08.2013 13:08:18 Done 39574160 Status=0 09.08.2013 13:08:18 0 ASN_INTEGER,ASN_GAUGE: 6 09.08.2013 13:08:18 1 ASN_INTEGER,ASN_GAUGE: 1 09.08.2013 13:08:18 2 ASN_INTEGER,ASN_GAUGE: 1000 09.08.2013 13:08:18 GET: 1.3.6.1.2.1.31.1.1.1.18.1 09.08.2013 13:08:18 Try 1 09.08.2013 13:08:18 DoRequest 0 09.08.2013 13:08:18 Init Session 09.08.2013 13:08:18 Host: 10.171.0.1:161 09.08.2013 13:08:18 Timeout: 6000000 09.08.2013 13:08:18 Version: 3 09.08.2013 13:08:18 Generate KU 09.08.2013 13:08:19 Open Session 09.08.2013 13:08:19 Send Request 09.08.2013 13:08:19 Send Done 09.08.2013 13:08:19 Start 39574160 09.08.2013 13:08:19 Done 39574160 Status=0 09.08.2013 13:08:19 0 ASN_OCTET_STR: Ten-GigabitEthernet1/0/1 Interface 09.08.2013 13:08:19 ifAlias: Ten-GigabitEthernet1/0/1 Interface 09.08.2013 13:08:19 GET: 1.3.6.1.2.1.31.1.1.1.18.1 09.08.2013 13:08:19 Try 1 09.08.2013 13:08:19 DoRequest 0 09.08.2013 13:08:19 Init Session 09.08.2013 13:08:19 Host: 10.171.0.1:161 09.08.2013 13:08:19 Timeout: 6000000 09.08.2013 13:08:19 Version: 3 09.08.2013 13:08:19 Generate KU 09.08.2013 13:08:19 Open Session 09.08.2013 13:08:19 Send Request 09.08.2013 13:08:19 Send Done 09.08.2013 13:08:19 Start 39574160 09.08.2013 13:08:19 Done 39574160 Status=0 09.08.2013 13:08:19 0 ASN_OCTET_STR: Ten-GigabitEthernet1/0/1 Interface 09.08.2013 13:08:19 Portname: ([port]) [ifalias] port ->(001 alias ->(001) Ten-GigabitEthernet1/0/1 Interface 09.08.2013 13:08:19 GET NEXT: 1.3.6.1.2.1.31.1.1.1.1.1 09.08.2013 13:08:19 DoRequest 0 09.08.2013 13:08:19 Init Session 09.08.2013 13:08:19 Host: 10.171.0.1:161 09.08.2013 13:08:19 Timeout: 6000000 09.08.2013 13:08:19 Version: 3 09.08.2013 13:08:19 Generate KU 09.08.2013 13:08:19 Open Session 09.08.2013 13:08:19 Send Request 09.08.2013 13:08:19 Send Done 09.08.2013 13:08:19 Start 39574160 09.08.2013 13:08:19 Done 39574160 Status=0

23:Ten-GigabitEthernet1/0/23 Interface: (023) Ten-GigabitEthernet1/0/23 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet1/0/23 Interface, 64 Bit 24:Ten-GigabitEthernet1/0/24 Interface: (024) Ten-GigabitEthernet1/0/24 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet1/0/24 Interface, 64 Bit 25:Ten-GigabitEthernet1/0/25 Interface: (025) Ten-GigabitEthernet1/0/25 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet1/0/25 Interface, 64 Bit 26:Ten-GigabitEthernet1/0/26 Interface: (026) Ten-GigabitEthernet1/0/26 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet1/0/26 Interface, 64 Bit 27:Ten-GigabitEthernet1/0/27 Interface: (027) Ten-GigabitEthernet1/0/27 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet1/0/27 Interface, 64 Bit 28:Ten-GigabitEthernet1/0/28 Interface: (028) Ten-GigabitEthernet1/0/28 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet1/0/28 Interface, 64 Bit

106:Ten-GigabitEthernet2/0/41 Interface: (106) Ten-GigabitEthernet2/0/41 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet2/0/41 Interface, 64 Bit 107:Ten-GigabitEthernet2/0/42 Interface: (107) Ten-GigabitEthernet2/0/42 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet2/0/42 Interface, 64 Bit 108:Ten-GigabitEthernet2/0/43 Interface: (108) Ten-GigabitEthernet2/0/43 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet2/0/43 Interface, 64 Bit 109:Ten-GigabitEthernet2/0/44 Inta 110:Ten-GigabitEthernet2/0/45 Interface: (110) Ten-GigabitEthernet2/0/45 Interface,Not Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet2/0/45 Interface, 64 Bit 111:Ten-GigabitEthernet2/0/46 Interface: (111) Ten-GigabitEthernet2/0/46 Interface,Connected,10 GBit/s,Ethernet,Ten-GigabitEthernet2/0/46 Interface, 64 Bit

Test 46:Ten-GigabitEthernet1/0/46 Interface (1.3.6.1.2.1.31.1.1.1.6.46,1.3.6.1.2.1.31.1.1.1.10.46): in=11484475757 out=11483971227

Thank you very much

Created on Aug 9, 2013 11:20:29 AM by  Gundelinde Steckermeier (0) 1



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Please update to PRTG 13.3.5. The SNMPv3 support was improved a lot in the last PRTG versions. So it's very likely the problem is gone after updating.

Created on Aug 9, 2013 1:23:36 PM by  Torsten Lindner [Paessler Support]



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Hello again,

Yes, now it is working. Thank you very much for your support!

GS

Created on Aug 13, 2013 6:08:05 AM by  Gundelinde Steckermeier (0) 1



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