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why did my prob device disconnect?



my prob device disconnect without any reason and all of my sensors disconnected either .I stop PRTG server administrator and couldn't start it again and status remained on stop pending until I restart server .

my server specification is : Intel Xeon Cpu [email protected] (CPU Usage is about 11%) 4GB RAM (Memory Usage is about 1Gb) Windows sever 2008 R2 (64bit)

so I suppose there isn't any hardware problem .

please help me what happen to my PRTG !

prob-device prtg server-administrator

Created on Aug 31, 2013 6:33:56 AM

1 Reply



In order to be able to discern a possible cause for this issue, we would require your log files, for both the core and the probe servers. Please forward us the same, as outlined under How can I upload log files to Paessler support team?, with reference to this thread.

Created on Sep 2, 2013 12:30:31 PM by  Patrick Hutter [Paessler Support] (7,225) 3 3

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.