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why did my prob device disconnect?

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my prob device disconnect without any reason and all of my sensors disconnected either .I stop PRTG server administrator and couldn't start it again and status remained on stop pending until I restart server .

my server specification is : Intel Xeon Cpu [email protected] (CPU Usage is about 11%) 4GB RAM (Memory Usage is about 1Gb) Windows sever 2008 R2 (64bit)

so I suppose there isn't any hardware problem .

please help me what happen to my PRTG !

prob-device prtg server-administrator

Created on Aug 31, 2013 6:33:56 AM



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In order to be able to discern a possible cause for this issue, we would require your log files, for both the core and the probe servers. Please forward us the same, as outlined under How can I upload log files to Paessler support team?, with reference to this thread.

Created on Sep 2, 2013 12:30:31 PM by Patrick Hutter [Paessler Support] (7,225) ●3 ●3




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