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What is the best way to contact Paessler Support?



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I have problems with my PRTG installation and need help. Perhaps I found a bug. I would like to provide log files and a screenshot to provide as much helpful information as possible.

What is the best way to contact the Paessler support to get assistance? How can I easily add log files and attach screenshots to my question?

bug contact contact-support issue log-files logs problem prtg support

Created on Sep 5, 2013 2:13:55 PM by  Gerald Schoch [Paessler Support]

Last change on Mar 3, 2022 8:16:17 AM by  Frank Hadasch [Paessler Support]

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Accepted Answer



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This article applies as of PRTG 21

How to contact Paessler Support

You can contact the Paessler support team via the Contact Support form in PRTG: in the main menu bar, go to Setup | Contact Support. You can also click Contact Support in the footer in the bottom right corner on every page.

In the pop-up window, select the scope of your question and your current emotional state. Describe your problem next:

  • Summarize your problem in the subject line.
  • Add details about what you want to do and why you want to do it.
  • Add details about what you already tried.

We recommend that you also attach screenshots and a support bundle. If you check the respective boxes, PRTG creates these files automatically for you. This helps us to solve your problem as fast as possible.


PRTG Manual: Contact Support

Created on Sep 5, 2013 2:20:00 PM by  Gerald Schoch [Paessler Support]

Last change on Mar 3, 2022 2:07:16 PM by  Frank Hadasch [Paessler Support]

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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.