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Cisco System Health CPU - FAN down

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Hello, we are monitoring a Cisco ME 3800 switch with PRTG and noticed that periodically the System Health CPU Fan 1039 State changes from "Not present" to "Error in Fan 1039 State: 'Shutdown'".

See below for an excerpt from our "log" page on the sensor: 9/9/2013 9:11:19 AM System Health CPU Down Error in Fan 1039 State: 'Shutdown' 9/9/2013 9:06:49 AM System Health CPU Up Not Present 9/9/2013 9:06:19 AM System Health CPU Down Error in Fan 1039 State: 'Shutdown' 9/9/2013 8:55:19 AM System Health CPU Up Not Present 9/9/2013 8:54:49 AM System Health CPU Down Error in Fan 1039 State: 'Shutdown'

Few questions:

1. What is this monitoring (OID)? 2. Why is it changing states?

cisco cpu fan

Created on Sep 9, 2013 1:15:40 PM by  jmoore (1) 1



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You can check the OID that this sensor is using in the config file under that sensor ID. Once you have the OID, you can try using the SNMP tester to run regular scans and see what results come out. It may be that the SNMP system on the Cisco is reporting false information.

Created on Sep 10, 2013 11:27:16 AM by  Greg Campion [Paessler Support]

Last change on Sep 10, 2013 11:27:37 AM by  Greg Campion [Paessler Support]



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Where can the "config file" be found that you are referencing?

Created on Sep 10, 2013 2:56:59 PM by  jmoore (1) 1



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The configuration file is located in the data directory, as defined under the "Core Server" tab of the Server Administrator tool. The configuration file's name is "PRTG Configuration.DAT".

Created on Sep 10, 2013 3:00:31 PM by  Patrick Hutter [Paessler Support] (7,225) 3 3



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.