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Public map stuck on loading



Very similar to https://www.paessler.com/knowledgebase/en/topic/52903-map-stuck-on-loading-after-updating-to-13-2-3-2166 however I use Firefox 24 and IE 10.

When I open the public link for a map that is set to public access it just sits at Loading... The link is: http://FQDN/public/mapshow.htm?id=xx&mapid=5826CFC2-0694-419A-BFBD-78F5B4841356

PRTG Network Monitor

loading map public

Created on Sep 26, 2013 9:19:30 PM

3 Replies




do other public maps work?

did you try with the IP of the server instead of the FQDN?

Created on Sep 27, 2013 9:19:33 AM by  Aurelio Lombardi [Paessler Support]



All public maps are affected. I have tried with the IP and have the same result.

Created on Sep 27, 2013 12:37:15 PM



and the non public maps are working?

can your PRTG web interface be accessed from outside so that we could take a look at it ourself?

If so, please send the URL and login credentials to

[email protected]

Created on Sep 28, 2013 6:56:17 AM by  Aurelio Lombardi [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.