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Public map stuck on loading

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Very similar to https://www.paessler.com/knowledgebase/en/topic/52903-map-stuck-on-loading-after-updating-to-13-2-3-2166 however I use Firefox 24 and IE 10.

When I open the public link for a map that is set to public access it just sits at Loading... The link is: http://FQDN/public/mapshow.htm?id=xx&mapid=5826CFC2-0694-419A-BFBD-78F5B4841356

PRTG Network Monitor 13.3.5.2794

loading map public

Created on Sep 26, 2013 9:19:30 PM by Andreas Felder (0) ●1



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Hello,

do other public maps work?

did you try with the IP of the server instead of the FQDN?

Created on Sep 27, 2013 9:19:33 AM by Aurelio Lombardi [Paessler Support]



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All public maps are affected. I have tried with the IP and have the same result.

Created on Sep 27, 2013 12:37:15 PM by Andreas Felder (0) ●1



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and the non public maps are working?

can your PRTG web interface be accessed from outside so that we could take a look at it ourself?

If so, please send the URL and login credentials to

[email protected]

Created on Sep 28, 2013 6:56:17 AM by Aurelio Lombardi [Paessler Support]



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