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Core services do not start after upgrade to 13.4.7.3257

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The Service PRTG Core Server does not start.

PRTG is unacessible.

The Core log shows:

15-10-2013 15:52:20 
15-10-2013 15:52:20 PRTG Network Monitor 13.4.7.3257 [Preview] Core Server starting on "LX-NETMON01"
15-10-2013 15:52:20 PRTG Network Monitor 2500 licensed for "CIF - Clube Internacional de Ferias" (018DUJ-F9YY8K-KTU2RF-GMXZUE-KZ9WDP-W5UZ43-ZH7T1W-RWMXU0-4C2Y2F-GMBRAD) Edt=71 MaxS=2500, DayL=0 DaysIn=68
15-10-2013 15:52:20 Startup: OS: Windows Server 2008 R2 (6.1.1 Build 7601 Service Pack 1), 4 CPUs (Quad x64 Model 45 Step 7), code page "Windows-1252", on VMware
15-10-2013 15:52:20 Startup: System Path: C:\Program Files (x86)\PRTG Network Monitor\
15-10-2013 15:52:20 Startup: Data Path: C:\ProgramData\Paessler\PRTG Network Monitor\
15-10-2013 15:52:20 Startup: Formatting: dd/MM/yyyy | dddd, d' de 'MMMM' de 'yyyy | hh:mm | hh:mm:ss
15-10-2013 15:52:20 Graph interval settings: G1: 2d|5m-  G2: 30d|1h - G3: 365d|1d - Live: 120
15-10-2013 15:52:20 Probe settings: IPs: 0.0.0.0 - Port: 23560 - SSL: -1
15-10-2013 15:52:20 System time zone: (UTC) Dublin, Edinburgh, Lisbon, London
15-10-2013 15:52:20 Unknown driver:  whatever
15-10-2013 15:52:20 Startup: Starting Core Server: PRTG Network Monitor 13.4.7.3257 [Preview] PRTG Network Monitor 2500 ID: -1000
15-10-2013 15:52:22 Startup: Starting webserver for IPs:Ports 10.1.240.240:443,127.0.0.1:8085 (URL: http://10.1.240.240:443)
15-10-2013 15:52:22 Port Mode: SSL - IP Mode: SpecIPs
15-10-2013 15:52:22 Startup: Loading Configuration File: C:\ProgramData\Paessler\PRTG Network Monitor\PRTG Configuration.dat
15-10-2013 15:52:35 Load Done
15-10-2013 15:52:35 Update 1
15-10-2013 15:52:35 Update 2
15-10-2013 15:52:35 LoadFromXML
15-10-2013 15:52:48 Startup: Loading Configuration File: Error (newid:-1000 newid:-3 newid:2599 Could not load "notification 2599: Notify-Type "ticketnoti" not found)
15-10-2013 15:52:48 Could not start webserver: newid:-1000 newid:-3 newid:2599 Could not load "notification 2599: Notify-Type "ticketnoti" not found ID: -1000
15-10-2013 15:52:48 Core Server will shut down now (running for 26 s since 15-10-2013 15:52:22) ID: -1000
15-10-2013 15:52:48 Stop Done
15-10-2013 15:52:48 System Cleanup Done

Tried to reinstall same version. Didn't help.

core-server upgrade web-interface

Created on Oct 15, 2013 3:56:46 PM by  Joao Manso (0) 1

Last change on Nov 24, 2015 7:25:01 AM by  Luciano Lingnau [Paessler Support]



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Hi

it looks like the configuration file is broken. Please replace the current configuration.dat file with one of the latest backups from the folder "Configuration Auto-Backups".

The default directory path is:

C:\ProgramData\Paessler\PRTG Network Monitor

Created on Oct 17, 2013 1:57:11 PM by  Michael Schmidt [Paessler Support] (150) 1 1



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Hi,

Meawhile: - I've tried to install current stable version. Same result. - I've tried with previous version 13.3.8.3025 (canary) and it works correctly.

Do you still propose to restore the configuration? (The one before the upgrade?) Should I tried to update to the same 13.4.7.3257?

Regards,

João Manso

Created on Oct 17, 2013 3:32:42 PM by  Joao Manso (0) 1



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the canary version is fine, but please do not use the canary version in a productive environment!

If you want to restore your config, please install a stable version and restore a working configuration file. For example if the server crashed on Wednesday please try the backup from Tuesday or Monday.

Created on Oct 18, 2013 7:53:43 AM by  Michael Schmidt [Paessler Support] (150) 1 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.