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PRTG alerts for different user groups



Is it possible to hide sensors/alerts which have been created under a different group for a user account which is member of the PRTG Administrators group.

The example being:

Mr X is a Sys Admin and is part of the PRTG Administrators group and can currently see all sensors.

Mr Y is a Service Desk Agent and is part of a Service Desk group, this group has various end device systems they wish to monitor and have set up sensors under the group Service Desk.

Mr Y however does not need visibility of these sensors and does not wish them to be included within the sensors down list or warnings/paused lists etc however he must remain a PRTG Admin.

Mr Y however shows up in the members list of Service Desk group (unticked, like all other members) and can see all Service Desk sensors. Ticking only those users who are part of the Service Desk and not Mr Y does not alter the fact he can still see the sensors. There appears no way to remove Mr Y from this group since he is part of the PRTG Administrators group.

Is there a way to segregate the two groups but maintain full access for Mr Y?

Would it mean Mr Y would require 2 accounts, one PRTG Admin account for when they need to fully administer the system and a second which only has access to the Sys Admin systems they monitor?

alerts sensor user user-accounts user-group

Created on Nov 7, 2013 2:30:06 PM

1 Reply




thank you very much for your KB-Post. Admin users in PRTG will always see all objects in PRTG. This cannot be changed, and to be honest, there are no plans to change this in future releases. Either remove "Mr. Y" from the Administrators group or supply 2 logins for him, these are the only 2 options here.

best regards.

Created on Nov 8, 2013 9:35:51 AM by  Torsten Lindner [Paessler Support]

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