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EVA sensor: Syntax error in command SELECT MANAGER



Hello, I tried to create Enterprise Virtual Array Sensor in PRTG ( according you KB, but I stucked on this error during creation of sensor - Error: Syntax error in command SELECT MANAGER.

We have connected EVA via fibre to backup server. On this server is full command view installed (version 10.1.0). I copied "sssu.exe" from this server to PRTG server and set required registry key.

I created PRTG sensor for this backup server, but creation was interrupted with described error. Is neccessary to run something special on probe system? For testing I tried to create PRTG sensor for another server(without CV) and same error was displayed. So I think that something configuration is missing on backup server.

Can you help, please?

Thank you.


command-view eva sssu-exe

Created on Nov 7, 2013 3:02:08 PM

1 Reply



In the actual version(13.4.6) we do have a Bug, that causes the sensor to show this error message, if you use a sssu.exe that is newer than 10.0.0

With the next Update(13.4.7) of PRTG, that will hopefully be released quite soon, we've added a bugfix, that is supposed to fix this problem. Please bear with us!

Created on Nov 8, 2013 10:08:52 AM by  Johannes Herrmann [Paessler Support] (1,360) 2 2

Last change on Nov 8, 2013 10:09:42 AM by  Johannes Herrmann [Paessler Support] (1,360) 2 2

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.