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Access to device tools



I have noticed that users don't have the "Device Tools" menu in both the WebUI and the Enterprise GUI. What is needed to allow users access to this?

I would really like to allow my support team to be able to access these things, but I don't really want to give them admin permissions to PRTG.


device-tools permissions user

Created on Nov 21, 2013 6:35:01 PM

1 Reply




thank you very much for your KB-Post. For both 'Device Tools' the user type needs to be more than 'Read Only'. So a normal user should be able to access the Device Tools. Admin privileges are not necessary.

best regards.

Created on Nov 22, 2013 2:52:43 PM by  Torsten Lindner [Paessler Support]

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