What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Ping error




I added 3 switch 10.2.5.xxx

2 of them - CISCO 2960G reply to pings in PRTG no problem. The CISCO 4506 is the issue. I can ping it from cmd prompt but PRTG return an error: Status: Down; Request time out (ICMP error#11010)

Any idea ? Thanks

icmp-error ping-error request-time-out

Created on Dec 26, 2013 3:24:03 PM

1 Reply




are you using the IP address in the PRTG device settings or the DNS name?

Does the PRTG PC have more than one IPs?

Created on Dec 26, 2013 6:28:56 PM by  Aurelio Lombardi [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.