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Remote Probe disconnects every 30 sec



We have distributed remote probes to vessels connected ti internet via VSAT. Most of the vessels connects fine but some connecte and disconnects every 30 second. telnet to the shore server on default port 23560 is ok. I can see that the probe connects and disconnects from the core server but is repoted as down.

disconnects probe prtg

Created on Jan 6, 2014 10:55:17 AM

1 Reply



Could you please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please send the Logs(System) folder as a zip file if possible.

If you have changed the location of the data folder in the past or if you can not find current log files in the above location, please check your data path in the PRTG Server Administrator Tool on the PRTG server.

please send the Logs(system) folder from the server and at least one of the remote probes.

send the logs to [email protected]

Created on Jan 7, 2014 9:07:50 AM by  Aurelio Lombardi [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.