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Primary group grayed out



I have a couple of users whose prtg accounts are active directory. They belong to a read only prtg group which corresponds to a read only AD group. I've removed the users from the read only AD group but in PRTG, the read only prtg group still lists the users as primary users. When I go into each of their prtg accounts, the read only prtg group is still listed under primary group but its grayed out. How do I go about removing the read only prtg group as their primary group?


Created on Jan 14, 2014 6:42:26 PM

1 Reply



You will have to remove the read-only AD group from PRTG then recreate it and have the users log in so that their new admin group will show as their primary group.

Created on Jan 15, 2014 10:53:24 AM by  Greg Campion [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.