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problem with synology



hello. i cannot monitoring SYNOLOGY ds413g. i have SYNOLOGY-UPS-MIB.mib and encoding in oidlib without err. but when i add new sensor, PRTG said me "No available interfaces on this device (code: PE049)"

Tester oidlib: ----------------------- New Test ----------------------- Paessler SNMP Tester 5.1.2 28.01.2014 10:18:46 (1 ms) : Device: 28.01.2014 10:18:46 (1 ms) : SNMP V1 28.01.2014 10:18:46 (2 ms) : Scan OIDLIB C:\Program Files (x86)\PRTG Network Monitor\snmplibs\SYNOLOGY-UPS-MIB.oidlib Scanning OIDs from library: "C:\Program Files (x86)\PRTG Network Monitor\snmplibs\SYNOLOGY-UPS-MIB.oidlib" on device: 28.01.2014 10:18:46 Start Scan 28.01.2014 10:18:46 SYNOLOGY-UPS-MIB|ups device|ups device model 28.01.2014 10:18:56 SYNOLOGY-UPS-MIB|ups device|ups device manufacturer 28.01.2014 10:19:06 SYNOLOGY-UPS-MIB|ups device|ups device serial 28.01.2014 10:19:16 SYNOLOGY-UPS-MIB|ups device|ups device type

Found OIDs: No OIDs found

Other lib of this device monitoring well.

problems only with UPS.

Can you help me?

prgt synology ups

Created on Jan 28, 2014 6:34:44 AM

1 Reply



From what you have shown here, it seems like SNMP isn't configured or configured properly for this device or that the OIDs that you are looking for don't exist on that device. If you are able to read the uptime from the device with the tester, then SNMP should be working but the OIDs that you are scanning for aren't there.

You can also try doing a walk on the OID and see what the results are since this will walk the whole OID Tree for the device.

Created on Jan 28, 2014 3:00:32 PM by  Greg Campion [Paessler Support]

Last change on Jan 28, 2014 3:01:12 PM by  Greg Campion [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.