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Device template - don´t have any sensors or just a few

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I have created a device with some sensors. Than I saved it as a template. Now I want to use this template on another device (different customer --> different domain). When I create another device, I choose the saved template. But the only sensor my new device has, is the ping sensor.

Why don´t I get the other sensors? Does the new device have to be in the same domain like the device from which I created the template?

Sometimes I get more sensors, sometimes only ping and sometimes none...

Thanks in advance.

device-template prtg sensors

Created on Feb 4, 2014 10:17:13 AM



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The problem here most likely is that the other devices are not responding to the metascan for the sensors in the template. When PRTG uses a template, it will do what is called a metascan where it will use the sensor types in the template to scan against the new device and if there is a response from the device, it will create the sensors. If these are not being created, you will need to check that the services being used by the sensors in the template are responding i.e. SNMP, WMI, SSH etc. You can use some of our freeware tools to check if these services are working.

Created on Feb 5, 2014 10:50:06 AM by Greg Campion [Paessler Support]




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