What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Ticket system: Character issues



Playing around with the new "Ticket" feature I found that

1. typing a ">" character in the text input field will give me a "}" in the ticket. 2. The " (quotation mark) character doesn't show up in the ticket at all.

I am using PRTG v14.1.8.1263, language is set to german. Any suggestions?

charset special-characters ticket-system

Created on Feb 7, 2014 10:12:24 AM

1 Reply



Both characters are filtered out of the entry fields by our XSS attack protection mechanism (this avoids having Javascript injectsion). Will talk to the developer about solutions.

Created on Feb 7, 2014 1:25:48 PM by  Dirk Paessler [Founder Paessler AG] (11,025) 3 6

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.