New Question
 
 
PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200.000 administrators have chosen PRTG to monitor their network. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free PRTG
Download >>

 

What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general. You are invited to get involved by asking and answering questions!

Learn more

 

Top Tags


View all Tags


Turn off Ticket Notification Email?

Votes:

1

Your Vote:

Up

Down

I want to turn off the email notification that gets sent whenever a ticket is closed. How can I do that?

Also, is there any way to turn off the ticket system entirely? We use a different ticket system and have no use for the built in one.

email-messages notifications ticket-system

Created on Feb 11, 2014 7:08:51 PM by  compview (1) 1



9 Replies

Accepted Answer

Votes:

0

Your Vote:

Up

Down

You can disable this email from being sent to users in the user's settings under Tickets as Emails. I'm afraid that there is no way to stop PRTG from creating tickets for system events.

Created on Feb 12, 2014 11:58:24 AM by  Greg Campion [Paessler Support]



Votes:

0

Your Vote:

Up

Down

That did it, thanks.

Created on Feb 13, 2014 3:16:15 PM by  compview (1) 1



Votes:

0

Your Vote:

Up

Down

Are there plans to allow disabling the ticketing system in a future release?

I understand it's an extra feature that some customers may see use for, but it's not a welcome addition in our environment.

Created on Feb 13, 2014 6:00:05 PM by  davhelm (0)



Votes:

0

Your Vote:

Up

Down

I'll be asking about this in the next development meeting and post the result back here.

Created on Feb 14, 2014 10:17:00 AM by  Greg Campion [Paessler Support]



Votes:

0

Your Vote:

Up

Down

In order to disable the ticket system, please edit the user group settings. For each user group in PRTG you can define whether it is allowed to use the ticket system or not. Multi-edit can be applied to change this setting for multiple user groups at once.

Created on Mar 4, 2014 1:35:28 PM by  Daniel Zobel [Paessler Support]



Votes:

0

Your Vote:

Up

Down

How do we disable ticket alerts to the PRTG Administrators group? There is no setting in that group to disable tickets. We do not need, nor do we want this notifications. Currently the only way I can see is to remove all users from that group, although I'm not sure what consequences that would bring.

Created on Apr 2, 2014 2:48:56 PM by  Jim Kirby (181) 2 1



Votes:

0

Your Vote:

Up

Down

The behaviour of the ticketing system has been changed in versions 14.1.9.1644/1645 and later, so a software update may resolve this for you.

In versions prior to 14.1.9.1644/1645, the emails about tickets are sent to all users in the PRTG Administrators group. As of 14.1.9.1644/1645, the emails are sent only to the "PRTG System Administrator" USER, rather than to the whole administrator group.

If you don't want to or can't update, you can also disable the email notifications under: - Setup --> System Administration --> User Accounts - choose the user - under "Auto refresh and alerting", change "Tickets as emails" to No.

To save time, you can also turn the emails off for all users in one step using "multi-edit" (http://www.paessler.com/manuals/prtg/multi_edit_lists.htm).

Created on Apr 3, 2014 12:04:00 PM by  Kimberley Trommler [Paessler Support] (7) 3



Votes:

0

Your Vote:

Up

Down

Has a way finally been found to disable this report email finished email? I have just been given the task of getting this disabled by my boss ASAP after it started bombarding us with usless emails.

Created on Sep 21, 2017 11:12:56 AM by  Ron Gilmore (0)



Votes:

1

Your Vote:

Up

Down

Hello, for those you find the ticket system also useless like me (this is just because I work in enterprise environments only)

you can even exclude the ticket button in the menu pane if you want. so it would not be visible anymore for the users. This in addition with the configuration that no User get Emails about tickets should work fine

best regards Michele

Created on Sep 21, 2017 2:49:08 PM by  Michele Jetz (81) 1



Please log in or register to enter your reply.


Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.