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Maps and graphs with troubles after upgrade



Maps and device graphics lost visualization tags after automatic upgrade. We try to upgrade Firefox and Chrome version, cleanup cookies, restart server, but nothing of these fix the problem.

Maps titles dissapear and also device view from maps doesn´t work.

14-1-8-1308 devices graphs maps

Created on Feb 12, 2014 12:05:39 PM

3 Replies



If you are using google maps you have to change your Google API key. Please read the KB-entry


Created on Feb 12, 2014 12:18:06 PM by  Stefan Messner [Paessler Support]



I am not sure if it is the same issue, but what we are seeing since the update is that "Live Graphs for Groups/Devices" objects don't render properly. Shows very obvious is you have a other than white background. It also seems to be more picky in the graph canvas size. This screenshot (https://db.tt/gIY84dGB) shows the extra edge/space at the right. Sometimes it needs to be even bigger not get a scrollbar.

Created on Feb 17, 2014 4:28:31 PM




thank you for the hint. We will fix this issue in one of the next version!

Until then you can use this quick fix.

Edit the file <PRTG installation path>\webroot\css\styles_custom.css (create the file if it does not exist) and put this css rule in there:

.map_object .sensorgraphs .deviceoverviewsensorvalues {
  background-image: none;

Best Regards

Created on Feb 18, 2014 2:54:29 PM by  Daniel Elsner [Paessler Support]

Last change on Feb 18, 2014 2:55:34 PM by  Daniel Elsner [Paessler Support]

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