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FRITZ!Box Sensor shows 401

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Hello,

I have an FRITZ!Box 6360 from Kabel Deutschland and since yesterday the Paessler FRITZ!Box Internet Sensor stopped working with the error

"The remote server returned an error. (401) Invalid Action"

Yesterday there was an update of the FRTIZ!Box.

Have testet and searched for solutions but didn't find any, so I question here. Did someone have an solution for this?

Best Regards Warkiller102

401 error fritzbox

Created on Feb 14, 2014 8:47:49 PM by  Warkiller102 (0) 1



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Important note: The AVM FRITZ!Box WAN Interface sensor is deprecated as of PRTG version 16.1.23.

Please see the following article for more details and possible alternatives:


There is an updated version of the AVM FRITZ!Box WAN Interface Sensor available as of version 14.4.12.3331/3332 (deprecated as of PRTG version 16.1.23). See stable release notes: http://www.paessler.com/prtg/history/stable

The updated version requires login credentials to your Fritz!Box and can show

  • Outgoing Calls
  • Outgoing Connection Time
  • Traffic in
  • Traffic out

Created on Sep 10, 2014 2:44:40 PM by  Daniel Zobel [Paessler Support]

Last change on Mar 21, 2016 3:05:34 PM by  Gerald Schoch [Paessler Support]



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Hi, we see the same here on a Fritzbox from Kabel Deutschland, too. Looks like the traffic monitoring interface, that PRTG uses to monitor the Fritzbox traffic, was disabled or changed by the update. We will need to investigate in the next days.

Created on Feb 15, 2014 10:21:56 AM by  Dirk Paessler [Founder Paessler AG] (10,880) 3 4



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Hi,

obviously Kabel Deutschland enforced a security-setting in their update. Please can you check the setting at 'Heimnetz' -> 'Netzwerk' -> Tab 'Netzwerkeinstellungen' -> Area 'Heimnetzfreigaben' -> 'Statusinformationen über UPnP übertragen'.
It is necessary to have this setting enabled to be able to retrieve traffic-information from the Fritz!Box.

Kind regards

Created on Feb 15, 2014 1:07:32 PM by  Dieter Loskarn [Paessler Support]



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Hello,

thanks for the replies.

These settings were set before the FRITZ!Box update and they are also after the update still setted, see the image: https://secure.anime-projects.jp/1/firtzbox_upnp.png

Best Regards Warkiller102

Created on Feb 15, 2014 4:21:11 PM by  Warkiller102 (0) 1



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Yes, Warkiller, we do get the same behaviour here, too. Still looking into a solution.

Created on Feb 17, 2014 9:06:42 AM by  Dirk Paessler [Founder Paessler AG] (10,880) 3 4



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Just to add some additional input here: I am having the same issue on a vanilla 7490 device (no kabel deutschland branding or whatsoever) since I updated to FRITZ!OS 06.05. UPnP Status Update was and still is turned on. Appears to be a general and device independent FRITZ!OS 06.05. Issue to me.

Any hints on a snmp debug tool I can use to test if the box is actually providing SMNP updates at all so I can then throw the whole mess at AVM if it doesn't? :)

Regards, Timo P. Becker

Created on Mar 25, 2014 4:43:34 PM by  TimoPB (0)



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The latest updates for Fritzboxes from AVM haven broken PRTG's FritzBox traffic sensor which uses UPnP. We have confirmed this problem on

  • Fritzbox 7490 VDSL with OS 6.05 (worked fine until version 6.03)
  • Fritzbox 6360 Cable with OS 6.04 (worked fine until version 6.0)

We do not have information on what AVM has changed and why. And also we do not know if AVM has actually removed the feature altogether.

As a result we can not say when or whether we will be able to solve this.

Created on Mar 25, 2014 7:15:57 PM by  Dirk Paessler [Founder Paessler AG] (10,880) 3 4



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Still no solution? Is there an alternative possibility to monitor the fritzbox WAN interface?

Created on Aug 23, 2014 5:57:07 PM by  bkunrath (0)



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I'm afraid that there is no solution to this problem as of yet. Please bear with us. Thanks!

Created on Aug 27, 2014 2:29:44 PM by  Stephan Linke [Paessler Support]



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Hello, is there any alternative way to work around this. I just updated the Fritzbox today and lost this sensor and it is vital for my work.

Created on Sep 10, 2014 7:38:39 AM by  ovbg (0)



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Important note: The AVM FRITZ!Box WAN Interface sensor is deprecated as of PRTG version 16.1.23.

Please see the following article for more details and possible alternatives:


There is an updated version of the AVM FRITZ!Box WAN Interface Sensor available as of version 14.4.12.3331/3332 (deprecated as of PRTG version 16.1.23). See stable release notes: http://www.paessler.com/prtg/history/stable

The updated version requires login credentials to your Fritz!Box and can show

  • Outgoing Calls
  • Outgoing Connection Time
  • Traffic in
  • Traffic out

Created on Sep 10, 2014 2:44:40 PM by  Daniel Zobel [Paessler Support]

Last change on Mar 21, 2016 3:05:34 PM by  Gerald Schoch [Paessler Support]



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Thanks Daniel! Just a quick question. I have searched everywhere on your website for the Canary download page, but I can't find it. Could you direct link it please?

Created on Sep 15, 2014 1:48:27 PM by  ovbg (0)



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There isn't a direct download for the canary version, what you would want to do is go to your Auto-Update settings in PRTG and change the channel from stable to canary then download and update your PRTG installation. Make sure that this PRTG installation is not in your production environment since it is usually buggy!

Created on Sep 15, 2014 3:03:43 PM by  Greg Campion [Paessler Support]



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Gosh, this is brilliant, thanks very much. I've got one last question (sorry to be such a bother), I have installed the Canary version, and connected to the Fritz.box sensor, but where do I enter the login credentials for the fritz.box? I've looked everywhere.

Oh, this is the one task of PRTG, to monitor the traffic on the Fritzbox, so the Canary version should do until this feature enters the normal version.

I appreciate your help!

Created on Sep 15, 2014 9:06:39 PM by  ovbg (0)



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If anyone has any tips on where to place the user/password credentials on the Canary version of the AVM FRITZ!Box WAN Interface Sensor. I've been reading the current manual (http://www.paessler.com/manuals/prtg/avm_fritzbox_wan_interface_sensor) but it doesn't cover anything about a password/user setting.

Do I do this at the device level? And if so, which setting?

Much thanks in advance!

Created on Sep 16, 2014 1:03:52 PM by  ovbg (0)



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In the current Canary version, please add the sensor anew to the Fritz!Box device. If you do so, there is a new setting on sensor level where you can enter the Fritz!Box credentials.

Created on Sep 17, 2014 12:47:02 PM by  Daniel Zobel [Paessler Support]



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Hi,

Is this "fix" included in the new stable version from yesterday? Version 14.4.12.3283 (October 21, 2014), 130 MB

br Frank

Created on Oct 22, 2014 1:35:42 PM by  FrankHuber (0)



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.