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Tickets : User acces




We started to use the new Ticket System.

As a new system, it needs to be corrected, ok.

But, from my point of view, you forgot the most important think, a ticket have to be shared !

We, as the "provider" have to open and manage the ticket : this is OK.

Our customer have to have acces to the ticket, from the begining, to see the steps we are doing to correct his problem.

To make it simple, you must "copy" the acces right from the objet used to create the ticket.



sharing tickets user

Created on Feb 26, 2014 5:43:12 PM

1 Reply



What type of users are you trying to have read these tickets. Provided they have more than read only access, they should be able to see the tickets as long as they have access to the group, device or sensor.

Created on Mar 3, 2014 10:00:36 AM by  Greg Campion [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.